Rollease Acmeda

Purchased Rollease Acmeda shade for our living area. After 2 years and at an expense of about $2500.00 we have had continuous (3-4) similar issues with our shades including the return of one of the shades due to pronounced creases in the shade. In the past, I would call their service department and a representative would walk me through the issue and the issue was usually resolved. Called today for the 5th time with the SAME ISSUE? This time around they did not want to assist me in live time. Rather, they sent me an email and told me to follow the mailed instructions. They insisted that I follow the written instruction,. When I referenced to the location of the equivalent of a reset button to resolve the issue, the rep. said he had no idea where the reset button was. So much for my confidence in this inferior product and less confidence in their dysfunctional customer support department. I spent no less than an hour on the phone with their support and our shades still do not function. NEVER AGAIN!