Wine Racks America

This review is strictly for the experience I had with Wine Rack America (WRA) for purchasing a wine cooling unit which there are few reviews about. Nearly all reviews for Wine Rack America are for their Wine Rack systems. I recently purchased a WhisperKOOL Mini Ceiling Mount Cooling Unit from Wine Rack America. I spoke to them in detail prior to purchasing to make sure it was the right size unit, specs are correct for my house, etc. They seemed to understand what unit size was required but they also made it sound like a very simple unit that would require a standard installation with a HVAC sub contractor. That was not the case, they apparently require a very specific type of installation that only a few installers in metro areas are trained for. The unit was installed by my HVAC sub Contractor who just installed five split system units in my new home. Unfortunately, the wine cooler never worked properly due to many defective parts in the machine. When contacting WRA, I had a very bad experience with their customer service as they tried to blame the installation instead of a defective product. The same thing happened with WhisperKOOL customer service. They both balmed the installer for bad work and refused to believe that their unit had defective parts. I was forced to hire one WhisperKOOL's only three metro area installers to attempt to fix it. The cost was upwards for $4,500 to repair a $3,500 machine. Still, when requesting WRA or WhisperKOOL to speak with the technician that they recommended and I hired, so he can explain that there were defective parts, they did not want to do so. WhisperKOOL's warranty only covers $250 which is not even enough t to get a technician to the house so I had to bear these costs myself on top of paying for the original installation of the unit. Two things to come out with: 1. WRA should not be selling split system cooling units to consumers. A company called Wine Racks America, should be sticking to selling Wine Racks. They are not equipped to sell cooling units on both the sales side and the customer service end. The same way as online retailers aren't directly selling you a Trane or Carrier Split System for a home. These are purchased through HVAC contractors only and installed by them. 2. I would not buy this particular WhisperKOOL Mini Ceiling Mounting Unit. It is a very expensive unit and very fragile unit and I believe their other units are similar in quality. For half the total price, you can get a traditional split system unit that will run more quietly and carry a better warranty. Finding a company to handle maintenance is also much easier to find. I hope this review helps and wish I would have read something similar prior to purchasing that unit.

I purchased wine racks 2 different times. They were easy to order, assemble, and install. The product was well made and included all necessary Parts and instructions. Very satisfied.

We have used Wine Racks America for two separate home installations. They are top quality, very easy to install and have responsive customer support for any questions you have. Plus, we really like that this is a US made product and company.

Working with Wine Racks America was a great experience. Stormi was extremely helpful and worked with me through my design needs. They provided renderings and plans and shipped samples out very quickly. The end result is a great quality high end wine rack that looks awesome! I would highly recommend Wine Racks America.

Quality product Made in America. Perfect fit. Easy assembly. Racks will outlive me. Exactly as represented on their easy to use and easy to order website!

My wall rack has brought so much joy and happiness to my wife, this is a gift that keeps on giving. She even trying and enjoy new and different taste colors and blends. Thanks WRA..... Happy Customer

The wine racks look amazing in my home. I went with two tall and two short and staggered them on my wall to make a more dramatic effect.

I am a home owner who purchased all items for my 350 bottle wine room through WRA. I am not an easy client nor was this an easy project. Everyone at WRA was outstanding and truly a pleasure to work with. They helped me with every step of the project and when issues arose were engaged, communicative and an advocate for me. The door shipped was wrong for example and they immediately helped in reordering, arranging pick up of the wrong door, and then worked hard to help find the new door when the shipper "lost" it for a week. There were 100 ways this project could have gone wrong but WRA worked hard to make sure I had the best experience possible. I highly recommend them and trust you will have just as great of an experience as I had. Their products are very good quality and made with great material. !

I bought these racks off of their website with no problems and installed them myself. The information made selecting the size and extra parts very easy. I ordered both wall mount and free standing racks. Great product!

They did a great job with out Design and capacity requirements. They arrived crazy fast and as described. I would order from them again in an instant.

They helped me scope what I needed for my wine cellar and came in with a price that was substantially lower than their competitor. They delivered a quality product on time.

Great customer service. Really helpful with design suggestions and tips to complete the project. Even had a replacement for a damaged rack shipped overnight at no charge. Love their product!