How is WineRacks rated?

WineRacks is currently rated 4.5 overall out of 5

What services does WineRacks provide?

WineRacks provides the following services: Wine Cellar Design, Custom Cabinets

WineRacks

Q: Where does WineRacks provide services?

WineRacks provides services in the following areas: Accord, Arlington, Bloomington, Clintondale, Connelly, Cottekill, East Kingston, Esopus, Glasco, Haviland, High Falls, Highland, Hillside, Hurley, Hyde Park, Kingston, Lincoln Park, New Paltz, Port Ewen, Poughkeepsie, Rhinebeck, Rhinecliff, Rifton, Rosendale, Rosendale Village, Shokan, Staatsburg, Stone Ridge, Tillson, Ulster Park, West Park, United States, International

27 Reviews

Wine Cellars

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About Us

For than more thirty years, WineRacks.com has been providing residences and businesses alike with custom made wine racks and wine cellars. Crafted from environmentally responsible raw materials and locally built, our wine racks are ones you can be proud to display. We are proud to be a made in America company We are also always looking for new dealers and vendors to work with.

Services Provided

Wine Cellar Design, Custom Cabinets

Areas Served

Accord, Arlington, Bloomington, Clintondale, Connelly, Cottekill, East Kingston, Esopus, Glasco, Haviland, High Falls, Highland, Hillside, Hurley, Hyde Park, Kingston, Lincoln Park, New Paltz, Port Ewen, Poughkeepsie, Rhinebeck, Rhinecliff, Rifton, Rosendale, Rosendale Village, Shokan, Staatsburg, Stone Ridge, Tillson, Ulster Park, West Park, United States, International

130 Projects

Minimalist wine cellar photo in New York

VintageView in Cornerstone Homes Model Home

Example of a trendy wine cellar design in New York

Kitchen Metal Wine Racks

Business Details

Business Name

WineRacks

Phone Number

(845) 658-7181

Website

www.wineracks.com

Address

819 Route 32,
Tillson, NY 12486

Followers

459 Followers

Socials

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27 Reviews for WineRacks

Newest first

rchoff96

Outstanding customer service from design and many questions that I had to delivery and post delivery. Everything turned out better than expected! Love it. Thank you especially to Shannon and Edythe! They are the best.

March 10, 2025

Max

They don’t live up to their commitments and bait and switch products with customers. When caught they stop responding.. stay away.

August 11, 2024

Comment from WineRacks:

Max, I am sorry you feel you had unsatisfactory service from WineRacks.com. Can you tell us a bit more about what your issue is? I don't see any recent orders from anyone with the name Max.

Brendan Contant

This is a first class manufacturer of exceptionally well built wine racking systems. Their customer service is excellent and they provide buyers with a wide range of finishing options at commensurate price points.

March 17, 2020

Justin K

Absolutely horrible and incredibly unprofessional company to work with, my recommendation would be to stay away to save yourself the hassle. They ordered the wrong racks after a phone conversation and instead of correcting the mistake, they insisted I pay for new racks. Do not use this company find a company with class who appreciates and respects their customers.

April 16, 2019

Comment from WineRacks:

On 4/9, Justin called in to order 2 Mag1-K VintageView wine racks over the phone. He specifically asked for this model wine rack. This model wine rack is one deep. There is another model that is the Mag2-K which is two deep.

He placed the order over the phone as he wanted one of the wine racks to be custom cut which is not a service we offer via the website. We got him a price for the cost to cut one of the wine racks.

In going over the order over the phone, we specifically repeated the name of the item back to him on the phone when the order was being placed.

We stated the one rack would be cut down to a seven bottle rack (it would be 14 bottles if it was a two deep).

We sent an invoice via email the day the order was placed that we asked him to review. That invoice states that what was being ordered was the Mag1-K. The invoice also states that cut racks cannot be returned.

We always request over the phone with phone orders that the customers review the invoices to further insure that all the information is correct.

Based on all of this, we ordered the MAG1-ks which are one deep. Justin received the racks and realized they were one deep when he wanted two deep racks. He then contacted us saying the wrong racks were ordered/delivered.

Unfortunately, the manufacturer does not accept cut wine rack for a returns so we informed him that we could not take the cut rack back as a return. We offered an exchange for the one rack that was returnable under the policy. Justin only wanted a full refund.

Upon speaking to the manufacturer, they will make a one time exception and accept the custom cut wine rack for a return. Justin needs to ship both racks back and then a refund will be processed.

Kitchen Whisperer

Beautiful WineRacks, we installed in a wet bar area, added quite a bit of elegant storage for my client, who is quite a wine collector. Thank you, Shannon, for your excellent customer service!

January 19, 2017

Wexford Custom & Renovations, Inc.

WineRacks helped us design a large custom wine room that was incorporated into a full scale bar. They were extremely helpful through the design and install phase. Everything was delivered on time and the mahogany wood was beautiful. We had a minor issue with the finishing around the arch for the center display of the wine racks. They worked with us and sent multiple arches until it came perfect. Looking forward to working with them on future projects.

August 2, 2016

Black Millwork Co.

It's been an absolute pleasure working with Asia and the Wineracks team. They really know their stuff. Our showroom display constantly draws the praises of our clients. With endless possibilities of finishes, styles, and species, you'd be hard pressed not find something you love!

November 30, 2015

SIR Development

I have worked with WineRacks on two projects and have had an A+ experience. We had an installation question and was helped via the phone and email and this company is extraordinarily easy to work with. They have great products and installation know-how.

November 14, 2015

pmarks39

Worked with WineRacks.com on a project in Australia. Shannon is customer service was excellent and helped in every regard. Products were sent from the US to Australia and arrived correct and in good condition. Very highly recommended.

November 9, 2015

Daoust Design and Construction

Being a design-build firm we have an in-house designer who put together the preliminary look and feel of our wine cellar before contacting WineRacks. They have an online catalog of their racks that are a direct download into our architectural software (Cheif Architect X7) making it a convenient way to begin layout. Alternately Amy at WineRacks is a welcome talent who was able to iron out all of the details of our space and turned around a quick revised layout for us including all additional trim and crown necessary to complete the job. The ordered shipped out promptly and all in all it was a seem-less process. They even expedited an additional order of crown for us on short notice. Our experience was a great one and we won't hesitate to use them again.

November 3, 2015

darrad11

WineRacks is a top notch company. I am new liquor store owner and I wanted to expand my wine section. I reached out to Shannon at WineRacks numerous times over the past year and talked about "lie-down" wine racks. On each occasion she demonstrated to be very professional, courteous and responsive. The quality and value of the wire wine racks is unmatched, not to mention the service! I will continue to use WineRacks as I expand my liquor store. Dave @ Liquid Assets - Fine Wine and Spirits Cranston, RI

November 3, 2015

suebrock6

Our designer was great to work with however when it came time to deliver, everything fell apart. 1) Order came 1 month late due to their problems with their designated shipper 2) Our extensive order for wine racks in our large cellar came with major components missing or broken to which the company took no effort to replace (broken crown molding was documented by the shipping company). 3) missing two butcher block boards entirely and some trim and even screws, which we had to replace on our dime to assemble the racks 4) the directions or lack thereof, was laughable even to our builder and cabinet maker. If you do experience problems, do not expect WineRacks.com to take responsibility.

November 23, 2014

Comment from WineRacks:

Susan, your order shipped within the lead time you were given by the designer. Due to the size of your order, your racks was slated to ship via freight which you were informed of prior to shipping.

After your order had shipped via freight, you refused shipment because the truck would not make it up your driveway. We worked with you to find other means of delivering and rerouted the freight delivery. This issue was resolved and you accepted delivery of the order in June.

You did not contact us directly about any missing components and we did not know that you felt there was an issue with your delivery until you filed a dispute with your credit card company in early July. This dispute was filed for the entire cost of the order despite the fact that the entire order was not missing or damaged. After reviewing both our documentation and yours, that dispute was closed in our favor by the credit card company.

You then filed another dispute in late August for the entire cost of the order but this time with different reasons for the dispute. The credit card company again closed in our favor, this time noting that the dispute claim had changed.

If anything had been damaged in shipping, we would have been happy to work with you to replace those components as per our policy. We have been in business for over twenty years and naturally want to supply the best possible customer service. If you feel you are still missing components then we would be happy to try to work with you to rectify that. You can contact me personally at customerserv@wineracks.com.

Thanks and have a great day.

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488 Comments

Commented: what Wine door was used?I hope all is well! We did not provide the glass doors for this project so, unfortunately, I can't help with that answer. We provided the wine racking design and wine racks for the space

January 26, 2023

Commented: Corner wine rack insertI hope all is well! We have a variety of quarter rounds on our website. You can find them here on our website

June 5, 2019 in Kitchens

Commented: I'm looking to build a smaller but similar cellar...nickmock, we did not build this cellar but I recognize the VintageView wine racks inside. Those ones are on a floor to ceiling mounting frame but you can also mount them directly to a wall if your spa...

June 23, 2017

Commented: Wine Menusamira ahmadi, we didn't do this project but it looks like black chalkboard paint with racks like the wine ledge over it.

May 11, 2017

Commented: Great wine rack!LR Design Studio, I hope all is well. We did not build this cellar but I recognize the VintageView wine racks They are quite versatile racks and can be mounted onto a frame (like you see) or directly...

April 20, 2017

Commented: Having trouble finding shelves under wall mounted wine racksAndrew, the Vinolet is actually a limited run and unfortunately I don't believe it will be offered in any other finishes, depths

February 8, 2017 in Design Dilemma

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