Mulberry works with us to provide you with extended coverage on the products you purchase from our site. Mulberry handles the claims process from day one and is always available, should anything go wrong with your product.

It’s as easy as adding the Protection plan to your cart and checking out! Once you purchase coverage, you will receive a welcome email from Mulberry, giving you access to your dedicated warranty dashboard. You will also receive an email with your Plan’s full terms and conditions.

Just log in to your dashboard to file a claim or contact our customer support team 24/7 via support@getmulberry.com or by calling 1.917.994.6394 .

Each Mulberry Protection Plan is tied to the specific product with which it was purchased. This means when you return or exchange your product, you will also need to cancel the warranty with Mulberry (and purchase a new plan if you prefer). If you cancel your warranty within 30 days of purchase, you will receive a 100% refund for your Protection Plan, minus any claims paid. 30 days or more after purchase, you will receive a prorated refund, based on the time remaining on your Plan, minus any claims paid.