1. The Power Of Responsiveness
Today’s clients know what they want and they want it now. With the Internet at their fingertips, they can quickly access a nearly infinite number of ideas, products and even pros. If they don’t get a response from one professional, they may already be calling another. How can you continue to win clients in this new era of doing business?
Responding promptly to voicemails, emails and messages on Houzz will increase the likelihood of winning the job.
“I respond to inquiries as fast as humanly possible. I make it a priority and never leave them hanging even if it means I have to work extra. We’re crazy busy, but you have to make time for these new clients because that’s what keeps the business going.”
Tamara Akers, LTB Designs
Numbers to Know
100: Responding to a potential client interested in hiring you within 5 minutes increases your chances of contacting them by 100 times versus responding after 30 minutes.
6: 90% of prospective customers are reached by the 6th call attempt. Most companies give up too soon by only making one or two calls and leave business on the table.
42: The average number of hours it took to respond to a lead in a Harvard Business Review study. Set yourself apart and impress eager homeowners by being more responsive.