I'm pretty new to AV. I purchased an AV violet from a store and it seems to be doing well, but I purchased a different AV from optimara.com that does not look well. It is an Everfloris-Everprecious violet, and when I opened the box about a little over a week ago, many of the flowers were brown and completely dry. I also noticed that many of the stems for the blooms are brown, weak, and limp. Some of the flowers look fine but the stems are still brown and weak looking.

Should I cut off any flower with a brown stem? Does this indicate that the flower is going to die anyway? Or can they rejuvenate themselves? I guess, at what point should I definitely cut off the flower and stem and at what point should I just leave them? So many of the flowers look bad and I hate to cut away the majority of the flowers, but I also don't want the whole plant to die if I can cute them off now and maybe they can rebloom later.

How long do you think it would take for the whole flower to get back into shape?

The leaves look perfectly healthy, it's just the flowers and flower stems that are having a problem.