It is sad and terrible this happens to most of the box store plants, lot of the employees don't really care about the plants or have any knowledge about the plants.
I drain some water out of the pots some times but I can only do so many without working there.

Maid...it's far too common to find plants at these places either drowning or dissicated. I get so angry when I go to these stores and find plants like this...I've watered many that I found all wilted, and, like Jan, have dumped excess water off over-watered plants. I've repotted plants found without a pot. Complaining does no good...I think it has more to do with the employees NOT knowing how to care for these plants...they also put "shade-loving" plants in front of large west-facing windows...and they're all scorched from the bright sun. If complaining is useless, there's little we can do. But, something inside of me feels aghast at the poor treatment these plants receive...they're living creatures, for crying out loud! Patrick