if you are speaking of chilly palm company in nc/sc then I have had great experiences with them.

I did not get call back either, but kept calling from different numbers. When I bought a butia pindo palm, I think he forgot but when I finally got thru he did send me a bigger one than I paid for to compensate me.

It did hatch some pest later, but I treated it successfully. Not sure if the plant had them dormant.

i got a hold of them! yea i guess he tried to get a hold of me too but couldnt cuz something with my phone, & thats not the first time i heard that from someone! he remembered my name to so we got everything handle! it was a lack of inventory & quality of his last few, so he said in a month i could expect them & his gona give me two big 3 gallons that should be in 7g. ill post some pics as soon as i get them! thanks GREG i tried a different # that i found on the website & it worked!

About 3 or 4 years back I bought a Needle and 6 S.minors from him-delivered. Beautiful plants and cheaper than I expected. Have no fear.

Yes he is a nice guy and knows his palms very well.

I still had to track him down after he recieved payment becuase weeks kept passing and it was May and turned into June. He likes payment in advance, so customers feel a little vunerable when they do not hear back from him. Its like everything else, we have to work with what God gives us.