Tim Doyle complained that he never received a pop-up greenhouse after ordering it. The company in California that drop ships this item for Educational Science led us to believe that the item was in stock when it was actually back ordered. As soon as we received notice that the item was back ordered and did not drop ship, Tim Doyle was credited back in full and offered a free Flowerhouse pop-up greenhouse. We have no record of phone calls or emails from Mr. Tim Doyle. Educational Science has had over three years of documented problems with the MSN server--both in receiving and sending emails and Q-system phone messages delivered via email ( MSN-800-494-2962 Case # 1135555813) and did not receive any BBB or customer complaints via email, fax or mail which resulted in an arbitrary BBB F rating. According to the BBB, any company that does not respond to a customer complaint will receive a F rating. As a matter of fact, our original email edusci@msn stopped working and we had to change our email to educationalscience@msn.com (documented), which further disrupted communication with our customers. MSN is aware of the server issue and has assured us they are working to resolve the issue.

JUST DON'T....The F rating to me is being generous. Horrible service, dead caterpillars and upset children tells the story. I company that is not customer focused, but full or policies of why its the customers fault and red tape that requires that the customer pay more to get a good product. I'll take my business back to insectlore.com. They may charge a bit more, but in six years I never had a problem and made a big mistake by changing to Educational Science this year.

Here is a link that might be useful: educational science