This just goes to show that there is always something to be said for simply blowing off the directions and pretending that your new gizmo is a giant, expensive, jigsaw puzzle. I am glad to hear that you were able to finally get things sorted out.

I marvel that there is a woman out there so devoted to her hubby that she would endure hours of help-line torture to put a grill together. My wife, assuming that she would ever voluntarily undertake anything of the kind, which she decidedly wouldn't, would give it the old college 10-minute try and then retire to the patio with a rum and coke until I got home to sew things up.

I am very glad that Weber was finally able to determine that the wrong instructions were enclosed, but it is too bad it took so long. Oh well, you probably shortened the talk time for some unfortunate down the road as there is no doubt your call-center helper will never again neglect to ask the customer which model the instructions are really printed for.

Oh, I think you will find the grill quite nice. I have the E-320, the only difference being that it includes a separate hob so you can do up a sauce or veggie while the main grill is otherwise occupied. For the record, I have only used the small hob a time or two. Most of the time it is about all I can manage just cooking steaks and drinking beer. Who needs to complicate things with additional chores, anyway? Not having that extra side burner means that somebody else is going to have to steam the broccoli, which is probably in the broccoli's best interest anyway.
Enjoy!

Assembling a gas grill has about the same degree of difficulty as building a nuclear reactor. You're not alone.

lynn, you're nuclear scientist compared to me. Last time I replaced the gas tank on my Genesis I had to call them to ask how to put it on the scale and whether the side slot was ok because the back slot wasn't working.

But after you do meat on that grill all the frustration goes away. I sprung for a pair of veal chops recently -- better than restaurant results and beyond delicious.

lynn-

DH & I share your pain. Our Weber Spirit grill arrived w/ the main chassis bent, either from warehouse or shipping accident. Couldn't finish assembly and had to pull it apart after 50% completed. Weber customer service was nice enough to send a new chassis.

We were left figuring out how to dispose of the bent one.

Works fine now.

I think hubby should take you OUT for steaks for enduring that, Lynn!

btw, our Genesis VI, which we purchased with our wedding money in 1989, is still going strong! We are building in an outdoor kitchen during this remodel but my dh is reluctant to give her up. : )

and women ask why men don't follow the directions...

Should have gotten the Summit. It comes all put together, and with 2 young men to schlep it up to the deck (from ACE hardware).