The glass should be a sealed insulated unit. There is absolutely no way stain should have "run" between the panes of glass (nor actually run period if applied properly). I do not know where you got that door but you better get them onsite to inspect it as that should NEVER happen. The other issue you may have is if the door was not sealed all 6 sides before installation they may not do anything for you as all manufacturers instructions require that although it is seldom done it gives them an out.

Millworkman, thank you for your reply. I was hoping you would answer. I'm sorry, I didn't word my question properly. I didn't mean between the panes of glass, but at the back of the trim molding and the seal. Added a clearer picture for you to see.

I also posted this in the Paint forum and had an answer there too. We're eager to see what you have to say after seeing a clearer picture. Thank you again.

That's not a factory sealed window unit. Somebody glommed in a piece of glass. Poorly. The door manufacturer needs to replace the window unit with a factory sealed unit.

So basically it ran down between the glass and the moulding or sticking is what you are saying. But I am stumped as why that is visible, usually there is a spacer bar in an insulated glass unit (IGU going forward) and the spacer bar is set to the same depth as the moulding to give it a continuous appearance. This way the backside of the trim is not visible, at least on most every wood door I can remember seeing. Step back and take a picture of the entire door form about 10 feet away and then after that see if you can get a clearer picture of the glass and moulding straight on and from the same angle.

GreenDesigns, thank you, yes we agree the whole unit needs to be replaced.

Millworkman, just had an e-mail saying they have contacted their supplier and will call us when they get answer.

The problem is not seen from a distance, it's only when we stand at the door. The problem seems to be that the spacer bar is lower than the moulding. I think my husband said 1/4 of an inch. Thanks again for your help. I will let you know what happens.

That sounds to me like the problem and I just wanted to get an overall picture of the door just to get a feel for the situation. They very well just may change just the glass which would be fine but without seeing the entire door I cannot comment on that.

Millworkman, here's a pic for you. DH says the staples are on the inside around each pane of glass, Thanks again!

Is the glass that way on all of the lites?

Hi Millworkman, yes the glass is the same on all the lites.
DH drove over to another sub-division today that uses these Rogue Valley doors. He was able to look at 3 doors and they were just the same as ours with the spacer bars lower than the moldings. So frustrating.

Update: Supplier suggested pulling moldings away from glass and staining behind. That's what the painter is doing with my husband on the other side of the door guiding him. Thank goodness it's working well, though very time consuming.
I've just looked at it and it looks great!

Been awhile since I sold wood products but I think I would remember that type of issue.

Millworkman, the painter also said he had never has this problem before. He mostly stains fiberglass doors.

So my guess is that it is this door company. We are just relieved to not have the whole unit removed and replaced.
Thanks again for your help.

I agree it is not worst problem and remedied fairly easily and should not cause any issues going fotward but I am just puzzled why they let it happen.