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rosie_gw

All-Clad warranty problems?

rosie
16 years ago

Good afternoon. My husband's e-mailed the company twice at their site about getting a small saucepan replaced as we recently noticed the layers of metal have separated a bit near the handle. We've reviewed the warranty, which seems as generous as anyone reasonably could want; however, the company has not answered either query sent over the past month. Is this normal for them? We've had All-Clad for years and loved it, and this is the first time we've needed to contact them.

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