2 years ago I bought a 1 head 12 needles embroidery machine from China, and still haven't manage to make it work.

The factory's representative seems to keep hiding behind poor english and alleged misunderstanding. Issues she never had prior payment (aparently).

She had said that there will be an explenatory DVD included but the video is just an advertisment of the factory. Also it is in Chinese (go figure)!

I don't even know how to pass the threads from the roll to the needle. Not even to the bobin.

I am in an urgend need for help.

Any Idea will be much appreciated.

Thanks

Here is a link that might be useful: Some photos of the machine.