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Just getting started - First KD meeting

13 years ago

I'm just getting started on my gut renovation and I thought I'd put questions on different topics in different posts. I hope that works for everyone.

I met with the first KD yesterday and I'd like some feedback on my initial experience. This is going to be a long one. In case anyone is from the area and has things to say pro or con, it's The Kitchen Loft in Bronxville, NY.

Michael came to my house for 2 hours. He started by looking around the kitchen. He didn't ask a lot about how the kitchen is used (ie, what kind of cooking, how often, how many people cook at a time), although he did ask how many people in the family, how much we entertain and what the max number of people is that we're likely to have over. He started with the issue of where to put the appliances, which makes sense to me. Over the course of the discussion, I volunteered a great deal of information that seemed relevant to me but that he didn't ask about off the bat, for instance, that I want two ovens, that I want desk space, that I've been planning on an island but don't care about seating at it, the way certain current cabinet configurations weren't working for me, that I want the lower cabs to be mostly or all drawers (thank you GW!)and that I'm planning on taking down the wall between the kitchen and the DR. I assured him that two different contractors told me it's not a load bearing wall. This didn't seem to be something he could tell for himself.

For most of the time, we talked about various possible configurations in a general way, how we could fit in the things I wanted, why certain things would or wouldn't work, etc. He had some useful ideas and insights, but nothing that made gasp in gratitude at his brilliance. Then he sat down with me and did me a very preliminary, ball park, just giving me an idea of things estimate of the cost of cabinetry using Craftmaid, the custom line he carries. He gave me the custom line, not his less expensive Embassy/Omega line, because that's what I asked for.

I didn't love him. I didn't hate him. He'll probably be an interesting baseline for comparing my meetings with other people.

The way the process would work if I continue with him is that he'd come out to the house again, I'd pay him a $750 retainer (to be used against the cost of cabinets if I order from him, if not the designs he draws are mine to use as I wish and the $750 amounts to a design fee) and we'd have more conversations about what I want. I assume there'd be a lot more detail about exactly what's working for me, what's not, what should go where etc, etc. at those meetings and then he'd do plans, estimates, etc.

Do you think that was a good start or should he have been asking much more detailed questions from the very beginning? Should he have been asking about aesthetics at this meeting or, given that we only had two hours, was this not the time to be discussing my vision for the kitchen from the looks rather than function pov? We did discuss aesthetics to the extent that it was relevant in pricing cabs (ie, door style, inset vs. full overlay)

Right now, my follow up questions for him would be:

1. What's your training and what certifications do you have? Nothing about either is mentioned on his website or in his materials, so I've got a pretty good guess about the answer.

2. What's involved in the process of figuring out which cabinets I need? How do we figure out size and number of drawers, pull-outs, etc?

3. What the differences, financial and otherwise, between using Craftmaid and using Omega?

4. Do your plans and advice include things like lighting, placement of outlets, flooring ideas and vendors (he only sells cabs), appliance ideas and vendors, etc, etc, or does he stick purely to figuring out the cabinets, countertops and accessories (which is what his contract seems to imply)? Obviously appliances have to be selected before final cab plans can be made.

Those seem like the fundamental things I need to know before I can even begin to think about whether I'd want to hire him. Of course, I'd check licenses, insurance etc etc before actually hiring anyone.

I suspect he's offering a limited scope of advice (and being clear on that) in return for a limited cost. Most likely I want more advice and will pay more money for it, but you've got to start somewhere.

Comments (8)

  • 13 years ago
    last modified: 11 years ago

    KD's typically offer suggestions for kitchen finishes, especially if they also sell additional products, but leave much of the footwork of the actual choices that they do not sell to the homeowner. If you want to be presented with Choice A, B, C, then perhaps you want a design/build firm for everything, or to also engage the services of an interior designer. Or, pay additional fees for design coordination to the KD if you get a sense that they "get" the look that you're after.

  • 13 years ago
    last modified: 11 years ago

    You will find a wide variety in how we (KD's) work. First meetings can be tricky to judge. Often they are clouded by the KDs perception of what you are after and how likely it is they will get the job. You indicated your meeting other people, as you should, but sometimes the way that comes through limits effort. Shouldn't be that way but it is. Hard to say from the outside if that is the case.

    At the price points your looking at there are KD's who are concerned with the entirety of a project, (particularly in this economy) regardless of which items they sell. In some cases you will pay extra, not in all.

    What really matters is do you think it is a good start? Is it a good fit? Answered you Craftmaid question in the other thread.

  • 13 years ago
    last modified: 11 years ago

    For us, the only way to judge was to speak to several KDs and not only compare their approaches and what they had to offer, but also evaluate who (on a personality level) we thought we would work well with. After speaking with 4 or 5 KDs, I was surprised how clear the answer was.

    Marcia, I believe I gave you a recommendation for a KD several months ago when you were first thinking about your reno. I'm just curious if you ever contacted them.

    This post was edited by sas95 on Tue, Jan 8, 13 at 16:23

  • 13 years ago
    last modified: 11 years ago

    We are a little more advanced in our kitchen reno. My big concern now is the footprint of the kitchen since it will be gutted with only doors and windows left as is. I think that is an important place to start unless of course you are not changing the locations of appliances etc. Then you can start thinking of kinds of cupboards etc you want.

  • 13 years ago
    last modified: 11 years ago

    We are a little more advanced in our kitchen reno. My big concern now is the footprint of the kitchen since it will be gutted with only doors and windows left as is. I think that is an important place to start unless of course you are not changing the locations of appliances etc. Then you can start thinking of kinds of cupboards etc you want.

  • 13 years ago
    last modified: 11 years ago

    I brought a KD paid her $300.00, she assured me a 3D plan. Her fees would have been around $5 -10 thousand. When she presented the plan, it was MY plan!! She took everything I said and made a plan. I was so frustrated as i had communicated to her I wanted her ideas and input. Long story short, I fired her and did my own plan. I was my own KD. I think everyone is capable of doing this. You know what you need, want, and your style. With the money i saved, i purchased high end appliances and custom cabinets. Please think realistically, do you really need a KD. If you bring custom kitchen designers, they draw up the plans and don't charge for them. I spoke with 4 different custom caboinet makers and eventually decided on one. He was my KD. he listen to my needs and planned the cabinets accordingly. Just a thought.

  • 13 years ago
    last modified: 11 years ago

    I agree with sue2012. I paid a $1000 retainer for a kitchen designer and in the end I walked away from the money and bought the exact same cabinets she had (that I loved) from someone else. She brought me several designs that I hated and the cost of the cabinets for her layouts was well above what I was willing to pay. In the end, I designed the kitchen myself and the new cabinet/kitchen firm helped me tweak it to perfection. You can do it yourself if you have a lot of time (took me a year) and the inclination. If not, keep looking for someone you are eager to work with.

  • 13 years ago
    last modified: 11 years ago

    sas95, I haven't called yet, but your recommendation is on my list. I've been futzing around for months and have just started calling people.