Eroz, I don't have experience with Rugs USA but have purchased several times from Rug Studio and their customer service is outstanding.

I have ordered from them a couple of times. I ordered an 8x10 Safavieh wool rug, as well as a couple of Bowron sheepskins. All arrived as described with no hiccups.

I would order from them again.

not sure about their moniker... Don't they really mean Rugs Global? Are they trying to let us think they are made in USA or something????

//end snarkey

I've ordered three rugs from Rugs USA, two of which arrived in poor condition (the backing on one was shredded in several places and there were "bald" spots in the other). Although it took a little time to actually get the refund credited, their response was really quick. Unfortunately, I was left having to dispose of them since the company wrote the rugs off.

Thanks for the input Mamorella. I checked out Rug Studio and found one of the Savavieh rugs I was interested in, but a bit more expensive.

Javachick, were the three rugs all in one order, or three separate orders, two of which were damaged goods?