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holly_kurtz

Brick and mortar beat internet

13 years ago

The flooring shop that I use for projects did not only my hardwood but they did my bs in my kitchen reno. They are so fabulous to deal with and the owner told me when we are ready to do area rugs that he can get any Shaw flooring rug samples for me and said the rugs are lovely and reasonably priced. He lent me his catalog that is huge and I found the perfect rug for our br hallway.

I looked at the rug on-line and was tempted to buy it on-line figuring it would be less expensive. I decided to buy it from our local store owner because he is so amazingly helpful. I ordered the rug from him and it came in last week. He delivered it to me at my business and I received the bill today. To my surprise even with tax his price beat the on-line price.

I am so happy with this flooring center. When I was having the hard wood installed I thought it was the wrong finish. I called him first thing in the morning and he said to tell the installers to wait to install anything else til he got there. He brought the sample I ordered from and it was clearly the same. He was so kind and told me he just wanted me to be happy and if I wanted them to start over with a different floor he would do it. I decided that it really would be fine it was just such a huge change.

Anyway it is wonderful to know that there are still people who take customer service seriously. I am so blessed to have such a wonderful place to go for flooring!

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