missing pictures from ideabooks

11 years ago

I had an ideabook that was getting pretty crowded. So I created new ones and moved a lot of pictures from the one ideabook into other books that I created. For some reason two of the books that I created have 0 pictures in them. They do not reflect the moved pictures. The ideabook from which I moved the pictures no longer has the pictures in it either. Are they lost to me? How do I get my pictures back?

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aliciafulton

11 years ago

I am consistently losing pictures I posted to ideabooks. When I go back later to view them that are gone. Why does this keep happening????

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Comments (15)

dickieogden
11 years ago
I am having the same issue. For me, at least, if I view "activity", it shows that I moved the pictures to the new folder. That new folder still says 0 pictures, but at least I can view them in "activity".
Emily Hurley
11 years ago
Thanks for the heads up! We are taking a look!
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Emily Hurley
11 years ago
Hi there, It looks like neither of your profiles have any empty ideabooks. Are you still seeing this issue? If so, can you tell us whether you are viewing from the website or the app? Thanks!
vtgobbler
6 years ago
I too just opened the app (on the phone I always use) and see that most of my saved photos and idea books are gone. A few remain but the rest I’ve been collecting for years are gone. What’s going on?
susan6
4 years ago
I am currently having a similar problem. My idea books show that all are populated, but when I click to open them, only some open correctly. The others just show a completely blank page. What is going on?
bvilleuser45
4 years ago
I have a similar problem. I can see the idea book I created months ago. However, when I click on the idea book, it appears to open but no photos appear in it. On some summary screens a note indicates that there are 37 photos in the idea book. I've even successfully added new photos to the idea book, but still, no photos appear when I select the address book.
Emily Hurley
4 years ago
This should be fixed now! Please let us know if you are still seeing this error by shooting us a message through http://help.houzz.com
susan6
4 years ago
It does appear to have been fixed. Thank you very much!
Winter Gardner
4 years ago
thansk you
Lori Collins
4 years ago
Having the same problem.
Ron Penza
4 years ago
Having the same problem.
Ian Poh
3 years ago
I'm saving pictures but they aren't showing up in my ideas book
oobiec
3 years ago
i lost all my pictures in my ideabooks
Colleen Lastovica
2 years ago
my pictures are no longer showing up on my page. They appear as blank squares which require me to click on each one to bring that one up. I have not changed anything and these pictures disappeared overnight. How do I fix this?