Looks similar to the unit my aunt and uncle installed in their kitchen several years ago. From my experience with it, everything works fine on it except for the interface. The buttons and display are designed incredibly poorly. I find it a PITA to use--especially because I have to relearn it over again each time I visit and use it.

I have replaced the door springs 6 times since purchasing our home 21 months ago on my kitchen-aid double oven unit to the tune of an average of $250.00 each time. I thought maybe my first appliance repairman was using inferior parts but my new guy has replaced the last 3 times and each time assuring me they are the heavy duty springs for stainless doors. I would return if possible - we don't even use the ovens very often and certainly after the first springs were replaced have been treating the doors very gently. I literally hate my KitchenAid double wall oven. I could have bought a whole new unit pretty much by now!