This sounds like it could all be fixed on site; I'm guessing a day.

I would notify the big box in writing that you are giving their sub one and only one chance to get everything to satisfactory without creating a permanent mess. If you aren't satisfied, they can come get their granite and bring your refund check.

What does he intend to do about the granite dust? There have been postings by some very unhappy customers and questions about health concerns. Maybe some fabricators could tell us what SHOULD be done to contain granite dust during in-home repairs and "fixes."

Thanks, great suggestion. I plan to write them immediately.

Regarding granite dust question from rantontoo, my home was already filled with granite dust during the initial installation. They had to cut a final portion of the cook top cutout. No attempt was made to contain the granite dust. This time I plan to install dust barriers in the doorways and seal all cabinets.

Did they cover drawer pullout tracks/glides? You might want to research the impact granite dust has on them before you negotiate with them.

I can saw concrete tops inside million-dollar ocean front condos without customer objection, but I have state-of-the-art equipment. There are dry pads that don't throw off much. Zipwall takes a bit of time to set up, but works well. It depends.

Joseph:

Based on E's description, it seems her installers had less than state-of-the-art equipment. What equipment do you use when cutting something like a concrete counter or cutting out a cooktop that helps you capture or minimize dust?

I have another question for the experts. Should I have been consulted as to how I wanted my under mount sink installed? For example, under mount, flush mount or a reveal. I don't care for the reveal, although they totally botched the reveal. Maybe, if they get it a consistent width it will look better.

"What equipment do you use when cutting something like a concrete counter or cutting out a cooktop that helps you capture or minimize dust?"

I use a Festool Track saw with a diamond blade. Although this clearly violates the manufacturer's operational instructions and voids my warranty, the superior dust collection is so valuable to me it would be cost effective to destroy the saw and replace it, although that's unlikely.

Elizabeth, yes and no re consultation on the reveal. The sink template probably calls for a certain reveal, so they were probably aiming for that (albeit badly). My sink called for a negative reveal - I wanted slightly positive, so I told them that - I think in my case they asked, but if they hadn't, I don't think I would have had a case if I had given them the template for the sink.

This is why you use a Hercules Universal Sink Harness and a pipe clamp to mount sinks. You clamp and adjust the sink reveal until it's perfect, then tighten the HUSH and pull the clamp. It's a one-person operation.

I hear what you're saying, but my reveal is approx. 1/4 on the width sides and 0 to -0 on the length sides. No amount of adjusting would have centered the sink in this hole.

The inside corner problem is an easy fix for a fabricator with any skill, although a fabricator with any pride in his work wouldn't have let the product leave his shop with that problem. The sink reveal is a bigger problem as the correct procedure to fix that will cause a mess if done on site. Please post pictures of your problems so that we can help solve them individually.

As far as "adjusting the sink", if you're able to "split the difference" easy fix, if they fabricated the hole wrong to where it will always be off.... That's a tough fix on site.

Update on my project. All attempts to fix my problems failed. The big box store agreed to provide me with a new granite counter top from a national cabinet manufacturer. Two weeks ago, during the install, they discovered that my sink cutout was wrong and removed all of the granite. The next day they told me that they had to order more granite and it would be another week before reinstall. 2 days ago they came to install, but they only installed 2 out of three pieces of granite. Now they are claiming that they will return next week with a matching piece of granite. It's ubatuba. I thought that all granite had to be cut from 1 sheet. What's the chance that this 3rd piece will match existing granite?

It would typically be cut out of a slab of the same lot, if your layout was more than one slab. There are a number of slabs in a lot, and all the slabs should be basically the same.

As long as they are cutting it out of the same lot, there shouldn't be any problems.

It's possible it will match. It is unusual and not cost effective to make a one-trip job into a two.

I was originally told that one slab was enough to fabricate the 3 pieces that I needed. Since they had to reorder a slab for my job, I don't know why I didn't get all three pieces. But its good to know that the new piece should match.

Odds of matching uba tuba are pretty good it's possibly the most commonly used granite in America. Still sounds a bit weird to me though, why put two pieces in and come back for the third. They know that you're already upset about the whole project, two pieces aren't going to change that. Next time go with a real fabricator, not HD or box store