Hi I have been having trouble with my brand new quartz counters, they are made by MetroQuartz which I know is an off brand and I am regretting it. The awful kitchen company I am using had to replace them 3 times because they were cut wrong, there were chips on the edging they filled with the wrong color, etc. Most recently one of the kitchen company's workers dropped some tools on one of the slabs, causing two chips. (It chipped so easily, I am sure it will happen again). They refused to replace it, opting to fill them instead. You can see and feel the repairs. Recently when I was cleaning the kitchen I noticed this dark stain that appeared right where one tiny pin drop was filled. It's about 1 x 3 inches. I showed photos to another countertop fabricator and they think it is from the spray they use to set a repair, often it doesn't show up until days after the repair is made.

Unfortunately the very intricate, expensive frosted glass tile backsplash was installed after the counters were set, because they felt like they could fix the countertops and unfortunately the big stain didn't show up until after the backsplash went in (I could have lived with the other problems). My kitchen company, which has been a nightmare to deal with (there are still other unresolved issues and they refuse to come finish), has now decided that they don't want to try and fix it, they want to come and rip ALL the countertops out, give me a refund for them, and let me get someone else to put in new countertops for me.

As much as I would prefer to put in new counters (Cambria please!), I don't see any way they can uninstall and reinstall without damaging the glass. I don't have any extra tile because the installation was so difficult they used every last piece, I even had to modify the backsplash design because I ran out of tile). This would mean ordering new tile, from a different lot and probably wouldn't match.

So what do I do? First of all, can this stain be repaired? If not, do I live with brand new counters that have a huge and visible ugly smear in the middle of them that can't really be covered? Make them come and replace the one piece, minimizing the damage to the tile (but expecting other issues because these clowns don't know what they are doing)? Or rip them out, get new countertops and replace any damaged tile with new tile from a different lot? Mind you this company has been quite dodgy and I doubt they would put in writing that they would be willing to pay for damage to the tile.