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emma1995

what is your return policy

10 years ago
Rugs Done Right Clearance - Acton D2 - 12ft x 15ft cinnabar · More Info

Comment (1)

  • PRO
    10 years ago

    Thank you for your question @emma1995. Just let us know you'd like to return within 2 weeks of delivery. There are no restocking fees or handling fees.


    Here is the entire policy:

    We
    take great pride in 100% customer satisfaction. If for any reason,
    you're not satisfied with your purchase, we've outlined the following
    guidelines to help make your return a smooth and seamless experience:

    • You may return your unused item in its original condition and packaging within 14 days of receipt.
    • Please request a return by clicking on the "Return Item" button for your order on https://www.houzz.com/browseOrders.
    • Unless
      your item is received damaged, or there was some error on our part, you
      will be responsible for all return shipping costs.
    • Because
      refunds will not be issued in full for items damaged in return shipping
      or returns that are never received, we highly recommend that you insure
      all return shipments and provide Houzz Support with the shipment
      tracking number.