I will not buy from RC again. One time I got bulbs with rust and they insisted I was hallucinating as their bulbs were perfect and rust free. Since rust is not fatal, I let it go. But the clencher was the time they had a sale and rather than bothering to notify me that items had sold out, they sent replacements, some which I already had. Their reply to me was that they were in a hurry to ship so no time for notices and why was I unhappy, I had ordered a red amaryllis and that's what I got as replacement. I hope for future buyers' sake that their customer service re: sell outs has improved. I wouldn't know as I've never visited their site again. They offered a disc on my future purchase, as if

These bulbs were terrible and the smell was horrible. I asked them to replace them at the sale price since I had to wait so long.There is nothing worth trying to save.We will see what they have to say, The bottom of one box was falling apart from the rotten moisture. One bag was so wet that I could not read the label. I am not a happy camper.

Maida

Ray, I'm so sorry to hear this. Blanca is so right in that your best recourse is to bombard them with accurate pictures of the whole mess. I think this is a chance we all take when we order from overseas especially late in the season with possibly punky bulbs to begin with.

Keep us posted on your progress and we're all hoping for a good outcome for you with this unfortunate situation. Donna ☺☺

I sent them photos. I think theyt froze in shipment, must have come via Alaska.

I asked them to either replace the bulbs or refund my money. I also told them that they should give me them at the sale price since I have to wait so long. I have heard nothing back from them, but I am sure I will. They can't afford to have a bad reputation.

Maida

Yikes and Ugh! Sorry to hear this Maida. Royal Colors seems to be "changing" as Paul does not handle it 100% anymore.

I had a frozen box from the east coast several years ago and the smell in almost the worst imaginable. They made it right.

This time of year, if there are any freezing temps along the way, you are at risk.

Royal Colors says that they are insured for freeze damage and wanted a picture of all the bulbs and boxes. So I sent them what they asked for. I will post the results.

Maida

Oh, how awful - and disappointing - after waiting so long for the bulbs. Hopefully this turns out well for you Ray. - J.

What a waste. So sad!

I heard from Royal Colors today and I can throw away the boxes and the

dead bulbs. They are preparing a new shipment at the reduce prices. No word on how they are going to refund me the difference.

Maida

Hi Ray,

Well that's good news :-))) Thanks for the update.

Fred

Well, that's good news I guess. At this point would you rather have had a refund or the bulbs replaced? Perhaps they'll throw in another 10 bulbs or so to make up the difference. My guess is that they want to be over and done with this incident this season and not have to deal with it next year when minds are fuzzy. I hope they still had all the varieties that you ordered. They shouldn't freeze this time around!! ☺☺Donna

The order I saw that was the replacement had all the bulbs except the three Alasca and three of the six Viridi Rascal. Not too bad. I can live with that. At least they gave me the 25% discount on the bulbs. I am leaving all the bulbs on a tray to see if any are alive, They have not mentioned a refund for the missing bulbs and excess prices.

Maida