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Lighting
alex_wood5789445

Ikea Ansluta / Utrusta Problems

9 years ago

Hi all, about 10 months ago, I installed the Ikea Utrusta LED undercabinet light with power supply. This piece of equipment is hard-wired into the wall. Ikea design geniuses decided not to have a switch on power supply - only way to turn this baby on or off is with the Ansluta remote. Anyhow, it worked fine for about 10 months, then about a week ago, remote stopped controlling lights reliably. Tried new batteries, pairing remote with base again, etc. No luck. Strange thing is that it doesn't seem to just be a bad remote connection - the Ansluta remote, when working properly with the Utrusta, cycles through a / 35% / 100% / 35% / off / power cycle. Sometimes I would push the remote button repeatedly and nothing happens. Then suddenly it's at 100% or the second 35% or off. Seems like this wouldn't happen if it were simply a bad wireless connection. I really hope the problem is with the remote, which is cheap and replaceable, and not with the Utrusta, which is hard-wired to a power source behind my tile backsplash. (No desire to rip that out!) Anyone else have this issue or know how to resolve it???

Featured Answer
  • 9 years ago

    I'm gonna bump this again. After last post, I managed to "re-sync" the ansulta remote with the utrusta power supply by pushing the small LED button on the utrusta. It worked perfectly for another month... Then same problem. This time I tried to reset the utrusta by throwing the circuit breaker. (It's hard-wired into the wall). When I turned the breaker back on, the utrusta lights came back on. But now I can't get them to turn off. Ikea, with all their wisdom, has no hard-wired switch for the power supply. And I'm about to go on vacation for 3 weeks and would prefer not to leave lights on all the time. I can't just throw the breaker because my fridge is on that circuit.... Ikea phone support was worthless.

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