I placed an order with them online on May 12. They charged my credit card right away and two days later I had an email from UPS saying to expect my order on May 20. I didn't get my order, so I tried to call the vendor today. I got a recorded message that the voicemail was full. I sent them an email explaining my problem. I also called UPS and learned the package is not even in their system! Apparently Texas Tomato Cage printed a UPS label and never shipped the package. I imagine the bad weather in Texas could be causing logistical problems. I don't think it's right to take my money if they aren't prepared to send the product. I've ordered from them twice before without a problem. I guess folks shouldn't depend on them if they need cages for this season. Disappointing.