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oakhidden

Update on horrible granite

10 years ago

They came out and took the granite today after they were suppose to call so husband could be there to make sure no cabinets were damaged ....guess what...?? They didn't call!! Thank Goodness our trim guys were there and called wanting to make us aware of what was going on and husband was able to leave and be there shortly after they arrived!!! Supposedly the granite company's operations manager and employees had a meeting Friday to discuss what happened with our job, and we went Friday afternoon for them to "make things right" only thing op. manager wanted to do was show us other options for island only. We told him we weren't interested in a different island counter then perimeter countertops and he had nothing left to say or do... we left unhappy and told him to come get his granite! long story made short the owner of called today and said he was just now made aware of what went on..apologized several times said some employees are getting fired, that this was the worst job he had ever seen and many lies were told throughout the company. He wants to make things right and offered to let us pick out another bathroom vanity top at no charge. We told him we needed to think about it, yes it would save us $1000 since we won't be buying it from a different company but at this point I don't know that I want to deal with 1st company again!!!

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