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mkuremsky

Driftwood heart

10 years ago
Has anyone else had a difficult time with this item from BSEID? Even tho the item CURRENTLY SAYS "IN STOCK", they extended my shipping (I ordered Oct 4) from Oct 20-24, to the end of November, till now estimated Jan/Feb 2017. All without ANY communication to me. I only learn this when I hit "Track My Order". Houzz PLEASE HELP
Driftwood Heart · More Info

Comment (1)

  • PRO
    10 years ago

    We are so sorry you were not informed by Houzz of the back order date. This is an amazing item and our manufacturer has had major delay from the fabricator in the Philippines. The moment we at BSEID know, you know but unfortunately the way Houzz system reports, the consumer can not see it until you look at Track My Order. The verbiage of "in stock" are terms required by Houzz system. Please know it is definitely worth the wait and if we can get some sooner from abroad we certainly will fill your order immediately. Again, our apologies

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