Thank you, we are pretty frustrated as this is just one of many issues with our project that is entering its 7th month. The design company we used said they are trying to get touch up paint from the cabinet company (Ultractaft). Hopefully this works. They still haven't acknowledged that they got touch up paint on our newly refinished hardwood floors that we haven't been able to remove.

I would want the scratches filled in too.

That is beyond a scuff needing touch up. That is replacement. Should have been ordered already as soon as they scratched it.

touch up won't do jack for the gouges. whose fault was that? If theirs, they owe you a new one or someone to come out, fill in the gouges, sand, prime and paint. If you haven't paid them in full, don't!! have it fixed first.

If you bought a new kitchen, that's what you should get.

Even if there weren't egregious gouges, which there are, and even if you were to get a good color match, "touch up paint" will not match your factory finish in sheen. The best you can do is approximate it, which is usually fine for very small spots in inconspicuous locations. If you have just this one instance of damage, and you have to get down on your hands and knees to see it, that's one thing. But it sounds like you've got numerous instances.

Can't tell what part of the cabinet your photo shows. What's with the badly uneven ridge of paint/caulk on the edges between the black and ecru surfaces?

It is the trIm outside the built in refrigerator. The uneven ridge was the design companies attempt to fix with touch up paint (that was a different color). I appreciate the feedback