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Return policy

So if I'm in Canada, I cannot return products?
Spark Copper Chandelier 23" · More Info

Comment (1)

  • 9 years ago
    last modified: 9 years ago

    Hi there! Thanks for shopping on Houzz! This particular item is only available to be shipped within the continental United States. Items shipped to Canada are international shipments and therefore not returnable.

    Below is the return policy for this item. For future reference, you can find the return policy on any of our items listed under the Product Specifications on the right hand side of the product listing. I hope this is helpful to you!

    We take great pride in 100% customer satisfaction. If for any reason, you're not satisfied with your purchase, we've outlined the following guidelines to help make your return a smooth and seamless experience:

    • You may return your unused item in its original condition and packaging within 14 days of receipt.
    • Please request a return by clicking on the "Return Item" button for your order on https://www.houzz.com/browseOrders.
    • Unless your item is received damaged, or there was some error on our part, you will be responsible for all return shipping costs.
    • Because refunds will not be issued in full for items damaged in return shipping or returns that are never received, we highly recommend that you insure all return shipments and provide Houzz Support with the shipment tracking number.
    • All products returned based on buyer's remorse may be subject to a restocking fee of 5-25% depending on the product.

    A restocking fee may apply when returning this product.