I just had a GE 30 inch induction cooktop installed. The charge for installation was $125. The appliance store contracts a separate firm to handle the installs. The two kids of the appliance install owner were sent out and were here about 15 minutes. The cooktop turns on and works, but nevertheless it was installed incorrectly. There are three install issues -- one of which I questioned while they were here, but did not discover the other two until they left.

First, they did not use the foam that goes under the cooktop and said that everyone complains about it with crumbs getting underneath and such. Okay, I guess I could accept this.

But after they left, I noticed after they left a metal part called the baffle sitting on the counter. I thought at first it was a packaging part, but reading the instructions it said it must be installed if no oven is being used underneath. When I called the appliance store, they said people starting complaining about it getting in the way so they don't install it. Um, this seemed a bit fishy.

Then I noticed all the screws still sitting in the plastic packaging but the braces were used. It appears that instead of using the brace to connect to the cabinet under the cooktop, they put on the braces somehow (with their own screws?) and then placed the cooktop on TOP of the braces. So basically the cooktop is being held in place by sitting on top of the two brackets and by the overhang of the counter. It can easily move on the counter a few centimeters. It is easy to see in the install pictures that the brace is supposed to go underneath the cooktop bottom and get fastened to the cabinet sides.

I called GE to ask a question about what the baffle was for and they told me the warranty is voided unless installed correctly. They insisted the baffle was necessary to keep magnetic items from getting caught on the cooktop bottom. On purchase, I also bought the extended warranty which is also voided unless installed correctly. I then again called the appliance store and told them all of this and that I wanted it fixed. They acted like it was no big deal since the cooktop heats up and when my hood gets installed it can get corrected. The moving around the countertop, ever so slight, is really "no big deal" and makes no difference to performance if the braces are on the inside and not the outside or if the baffle is not installed. Go ahead and use they said.

I have called the appliance installer, sent a text and followed through with an email to the salesperson that I don't want to wait to have it corrected. No one is getting back to me.

Now I am questioning if the electrical was done right even though it turns on and heats up. I shut off the breaker as I don't even want to use it at this point. I am furious.

It may be six weeks until I get my hood installed as I am waiting for the backsplash to be tiled first.

Am I being unreasonable or too picky? Personally, I don't think so. I really don't want to pitch a fit as I still need the hood installed and there is a modification that needs to be done to make it work with my slightly lower ceiling. I feel like they know this and are using it to their advantage not to come back until then.

Perhaps this is more of rant than a question, but if I guess I would like your opinions if this is truly nothing to worry about.

P.S. I have been reading the forums here for about three years and have only come out of lurking this past week. I am normally pretty private but feel a bit overwhelmed with it all and am now beginning to ask for guidance. I have learned a lot reading these forums. It is difficult for me to post to be honest. Thanks in advance!