Usually induction problems are due to one or more of the electronic control boards failing. This can be repaired without changing out the whole cooktop, but they aren't cheap parts, and sometimes it can require a talented repairman and/or a guessing game to figure out which one is the problem. Unfortunately too many repairmen aren't good with electronics. Also, Samsung in particular tends to be significantly more difficult than other manufacturers when it comes to finding the right parts.

I'd say it's worth a service call at minimum, to see how confident the repairman is in his ability to fix it, and see what kind of repair costs you're looking at.

Thanks for your comment. I've posted on my Nextdoor if anyone has had an induction cooktop/range repaired and if they have any recommendations for repair places. We were thinking about part availability since this is not their current model.

The problem isn't so much that the parts aren't available, but they make it difficult to find the correct parts. Just having the model number isn't enough. They make tons of engineering revisions and don't indicate them clearly. You type your information into online parts lookup websites and they'll often spit out the incorrect parts for your specific unit. I've talked to repairmen who have gotten burned too many times and now will only order Samsung parts by phone.

I'm not sure Nextdoor is going to be your best strategy for finding a repairman with this thing. For one thing, barely anyone has an induction range, so I would be surprised if you get many responses specifically related to induction. Also I would recommend finding a Samsung authorized servicer in your area, given the Samsung-specific issues I mentioned.

I figured it might be worth a shot with Nextdoor with 36 neighborhoods and some of these being higher housing values that might have induction. I realize most people don't even know what is induction. I got a local number from Samsung chat support, so I will call them Monday.

Good luck, I hope they send out someone good. When they did that exploding washing machine recall they were sending out Dish satellite TV installers to do the repairs. Some people said they tried to sell them TV service while fixing their washers.

I've got an appointment set up for Thursday morning, so we shall see how this goes.

One person on Nextdoor said they had their Electrolux repaired. Another said they are getting rid of their Bosch in a remodel next month, but I found out it's only a cooktop vs. a range.

gsciencechick - curious if the neighbor said what they didn't like about the Bosch. We are looking at getting one now.

Update: ours is toast. It needs control boards for the cooktop which are no longer available and repairs would have been at least $800 if available. The tech was here nearly two hours and tried to find the parts through Samsung resources. So, we'll be looking at new ranges. Will probably go with Kenmore Elite since we can actually get that one pretty quickly. Lowe's does not keep induction instock, but Sears does.

As far as the neighbors on NextDoor with the Bosch cooktop, the wife really likes it, the husband not so much. Also, the family seems to have difficulties with it, so they are remodeling and expanding so they will get gas.

No luck on CL here for any recent models.

Ugh that sucks, sorry to hear that. Thanks for posting back with the update. I have an Electrolux induction range (they make the Kenmore Elite too) and really like it.

Just bought an Electrolux at the Sears Outlet, floor model. It gets delivered Wed. There was a small paint blemish on the side which will not show. I'll post photos when it gets here.

It's here!

Wow, you've had almost exactly the experience we did with Samsung and we also switched to the same Electrolux. We had three replacement Samsungs (same model as yours) as various problems could not be either properly diagnosed or fixed over a three year period (all under warranty). The last one had the top explode and at that point we took Samsung to court. They paid and we bought the Electrolux which has been great.

Only relatively minor complaints about the Electrolux which by the way has been totally reliable. I'd prefer to be able to directly choose a heat setting rather than turning on to medium and then going up or down. I love the large burner at right front but the right rear is too small to use on anything but a six inch pan when a 12" pan is on the front. Overall we are very happy with the Electrolux. We're going to replace it but only because during a kitchen remodel we opted for a 36" range and nobody makes a 36" so will move to gas. Overall though I'd give 5 stars to our Electrolux experience and about 2 stars to Samsung.

We're going to replace it but only because during a kitchen remodel we opted for a 36" range and nobody makes a 36" so will move to gas

Wolf makes a 36" induction range. It isn't cheap but then again... neither are most 36" gas ranges.

Wow, that's crazy about the Samsung and maybe why they stopped making that model and supporting the parts. Our particular range was manufactured in 2009 and we bought it May 2010 We really had no issues until the cooktop failed two weeks ago.

The burner placement on the Electrolux does seem better than the Samsung.

hvtech42, I was joking with DH we could get the Big Chill induction range for $5K to match the fridge. Can't really wait until August anyways, LOL

Big Chill Induction

Regarding Wolf and 36" induction range: I'm just not a fan of Wolf. They are a marketing company as best I can tell and do a good job of that. Their gas stoves don't compare well to BlueStar or Capital IMO and I know they have very little experience with induction so I'll steer away. Electrolux has lots of induction experience as induction took off in Europe well before it became popular here. If Electrolux made a 36" induction range I'd seriously consider it.

First meal cooked--success! Burgers in the grill pan.