That does not look right. He is trying to gaslight you (seems to be our culture from top down). Please voice your complaint louder. I am often a person who gets stepped on by others because I let them. I am finding my voice and I hope you can too!

Nature of the stone my foot! If it was the nature of the stone, it wouldn't be so perfectly rectangular. That's a do over in my book.

I hate it when people think you are an idiot. And honestly - even it is WAS the nature of the stone - why the &^%$ wouldn't he have picked a different piece so that it didn't look like butt?

Thanks for the positive reinforcement. My thoughts exactly. This is my first post on Houzz and I appreciate the support....Thanks to all....

I could understand if they had that piece die into the side where the stove was going, but front and center like that? That's c*jones!

Bob, can I ask a favor? Often the OP posts a query then never logs in again (hey guys I want to hear the whole story!). Please keep us informed of what happens. It is actually very useful to hear not only problems, but the resolutions as well.

mobuddy89...yes you can ask and yes I will report back.
I emailed the salesman yesterday after the installer left. When I called him today he hadn't seen the images I had sent him what I had posted here for you guys to see. While on the phone with him, he opened my email. His first words to me were "What the H*** is that." I told him the installer said it was the nature of the granite. He asked "Since when is anything in nature a perfect rectangle". Same words spoken when you all responded to my post. You were all right on target. Waiting for a call back. More to follow. Thanks again for the support.

Talked with the involved parties. Everyone appears to be on the same page. They have picked up the granite top with the off-white rectangle. Tuesday is the installation. I'll let you know how it goes, with pictures..

I'm glad you are working with a company that is committed to doing the right thing. I hope the new piece is beautiful, and perfectly installed. I'm looking forward to seeing photos of the whole kitchen!

Breathing a heavy sigh of relief for you, Bob, and keeping fingers crossed for your eventual 'happy ending' post. :)

The installers came back today. Everything looks magnificent.No more off-white rectangle...the installers and the salesman were attentive and professional. Salesman has made two visits today and wants to stop by on his way home from work..No hint of un-willingness to correct the mistake. I feel fortunate not to have had to fight with them. Thanks for the encouragement..

Gorgeous! and well done.

It's nice to see pride in making things right and that you didn't have to gear up for a huge battle.

And well done on your part being a "good customer" and allowing them the opportunity to resolve the issue and being factual and fair.

Bravo all around!

I don't know which is doing the better job - the counter bringing out the colour of the cabinets or the cabinets showing off the counter. What a great balance - nice choices.

And I'm glad the problem with the counter worked out so well.

Glad it all worked out! Now you will have to give us a full reveal soon! Have you chosen your backsplash?

I'm not usually a granite fan, but I gotta say -- that is some truly gorgeous stone. Glad it is working out.

Excellent all the way around. Thank you for letting us know what happened.

So glad to hear good news! Congrats on getting a positive response and good fix. I agree your cabinets and countertops are great together! Very nice choices. Please post your finished project.

We always like a happy ending.