This is the edge now, much better, but still rolled back.

I meant to ask as well, they talked about drilling out the mark and patching it. Any experience with that? I can't imagine it'll look very good.

I've seen mosquitoes perfectly preserved in plastic laminate. Contamination happens at the factories. Were you my customer, the spot would have been repaired before you ever saw it. I would have said nothing and you would be ignorant and happy.

You never, ever, let customers see repairs. If these guys have to replace a piece for not having learned that lesson, they'll get no sympathy from me.

A good drill and fill and none of your dinner party guests will ever find it, I promise.

And I'd be a much happier camper. They were initially put in 2 weeks ago, took a week to attempt a fix on the bad edge and here we are still. They told me they were going to remove it today and recut on the machine but decided to try to fix it in place again. That's just the edge, the spot hasn't been touched. They seem to think it'll be within the manufacturer tolerance, which I think is ridiculous.

I'm having trouble seeing any problems with that edge from your pictures. I see it a little bit in the first one.

It is really hard to see in pictures. It was VERY wavy initially. It is now pretty straight, but the edge is about 1/8 inch further in on the top and also down on the flat edge. I can live with the edge now as it is eased over a 12 inch area. If we do replace the piece with the black mark it will not match up again though.

Here is a slightly better picture of the edge. This is the fixed state. The top is the same, but harder to photograph. They are going to attempt to drill the black spot and fill it.

I am a fabricator. The variation in the edge (the wavy "arris" line) is marginal work at best. Looks like it was done by hand although it might have been machine finished initially and the waviness introduced by the repair effort. The dark spot is repairable and you should've never seen it.

Thanks oldryder, it was soooo much worse initially. I think it was machine cut initially, but the two pieces didn't line up so they cut it by hand and really messed it up. When he cut it (after install) he didn't use water so the edge was all rough and uneven. He used water the last time (said he should have used water the other times). It still doesn't feel as smooth to me. Is this going to cause trouble later? Stain easier?

" Is this going to cause trouble later? Stain easier?"

I doubt it. I wouldn't worry about it.

So this is their example fix, it looks like whiteout to me. I'd like to tell them to just replace it. Am I justified in that or being too picky?

I had to study that picture to find it. You will always see this; no getting out of that. The only fair question is, "Will a potential buyer's home inspector find it easily?" If the answer is "No.", it's an acceptable repair and you're being too picky. If the answer is "Yes." you need a replacement.

He's not gonna find it.

It's very noticeable. My picture stinks, and this spot that they "fixed" is smaller than the black spot on our counter. I'm really struggling with this. I don't want to be unreasonable, but I don't want to settle for a poor job.

I like your thought about the showroom Melissa! That's it exactly! I talked to our builder and he didn't see their fix example, but there were 2 spots on it that they fixed. One was tiny and looked great. Apparently they think they can make it look more like that. Better color match maybe? It's so tiny I can't believe they will make the big spot look that good. Why didn't they show me a big spot that looks good? It looks bad. Anyway, they will try to fix it today and if we don't like it they'll replace it. Cross your fingers.

Just a poo more gray and they would have nailed it, but that's absolutely an acceptable repair.

So my island counter went in today, do I have bad luck or what? There are at least 8 chips. Plus scratches.

Who would be stupid enough to deliver this to a customer's home?

I'm baffled.

Joseph, isn't this hard to chip? It's CeasarStone.

It is hard to say engineered stone is hard or easy to chip. It depends on edge profile and material handling.

With the exception of sintered tops, engineered stone is some of the most difficult to repair.