Thanks Oyster, do you think the rest of the plant that is currently not showing any signs of sogginess will be ok? Also, will any of the outer leaves grow back in future? If the answer to both is no I guess I should go back to the vendor

cheeers

tom

I think you have good cause to go back to the vendor, sooner rather than later

Good luck. The plant may respond but the damage is done. New growth will commence from the center of the growing node. The outer leaves take the beaten of cold. It will take a year or more to recover.

Most nurseries don't take responsibility for cold damage. I think they should. They could have added heat packs to the box. They will tell you that you should have asked for the heat packs. This is why I don't buy plants this time of year. Temping to see some plants on sale.

Thanks to all for responding, I will get back to the seller and see what he says.

Good you're going back go the Vendor.

Here's the issue w/ trying to save it.

There's no way to tell if that darkening, becoming mush stuff (cold damage) has invaded below the soil. Likely yes, since you said the soil is still a bit damp. That mush can spread under the soil, fast, especially in the cold. That is not curable.

FYI: Sans. can deal w/ some cold when dry, but the combination of cold & wet is the Kiss of Death for many succulents, especially Sans. which are tropical & not equipped to handle cold.

I'm w/Stush on this, I try not to buy plants in the Winter.

I'd suggest either buy it locally & pack it VERY well before bringing home or wait 'til Spring.

This happened to me yesterday! I ordered a beautiful Tough Lady Sansevieria, and it arrived with all the leaves mushy (I had several plants on that order, only two survived) and they had heat packs. The soil was damp, but the roots look okay. It has a baby on it that's also mushy. I cut off the lower leaves as there was trapped moisture, and now I've left it out of its pot to dry out.

By way of update - 3 years on my plant is doing fine, luckily all the none damaged plant stayed that way, and I've had many new leaves since. Its splayed a bit, I guess cos of the lack of support previously provided around the outer edge of the plant (where the dead leaves were). The vendor was great and we agreed on a 50% refund which I was happy with.

Tom, Glad to hear that. Good for you. In time, that plant is going to be a monster. You will be dividing it into many pots and have plenty. Tip; I use tomato cages on my big Snake plants to help hold the leaves upright. They sell them painted green now and blends in well. Could use sticks and ties to hold but the cages work well.

Emily, Bad time of year to order plants. Hope the dealer takes care of you. I ordered some Aloes recently and they came in excellent condition. They were bare root and dry. Almost any plant sent with wet roots will almost certainly rot during this cold time of year even with heat packs.