I'm sorry but you are probably well outside the time limit to complain about the installation. I could be wrong. You will HAVE to walk into the shop with your purchase order in hand with photos loaded on your phone/tablet.

The company/store that installed it will have a warranty for install. They all do. Even if it is "Zero days", it is still a policy/warranty. Many private installers (who are very good) will offer 2 years for installation warranty. Many stores will have 1 year, some will have 2 years and others (very rare) will have 5 years.

The vapour barrier used is the first place to start. And yes, vinyl planks always need a vapour barrier over concrete. If you/the installer added an UNDERPAD then this could be a massive problem.

Again, take in the photos and your purchase/receipt to the store and speak with a manager. The sales person won't have much technical knowledge (some are very strong technically and others are just sales people).

You will want to do this ASAP. My spidy senses tell me you are out of time....but you should go in and make sure. Clarify. And the other thing you will need to do is check the conditions in your home, the slab, etc.

A failure this far down the line usually has more to do with moisture UNDER THE SLAB than it has to do with install - but this isn't always the case.

Quick. Go and check with the store. ASAP!

Mannington called with a claim number and sent an independent contractor. He spent about 3.5 hours evaluating the flooring. He took photos, measured, humidity and temperature measurements and I had to fill out a multiple page questionaire. He took 2 left over pieces to send in with the evaluation. I am not too optimistic of outcome but hoping for the best.

I thank you for replying and being realistic about outcome. Thanks

Nathan Guillory