Curtain Rod Problem

8 years ago

Greetings: Purchased a 28-48" blackout curtain rod from JCP where the curtains can wrap around to the wall. It goes up this way: Attach the post brackets to the wall, then slide the ends of the rod over posts, then secure with a set screw through a small hole in the rod to press it up snug to the post bracket. The rod breaks down into two pieces and one fits inside the other. The post brackets that came with then are also different sizes, but I don't know which post bracket to use with which side rod since each side will both fit. The smaller bracket came with red tape around the bubble warp to call attention to the size difference. It is meant to come like this because I ordered another thinking it was a packing mistake, and it came the same way. No help from the web description or the CSR who could not help either
and had no manufacturer number to call. I will provide a picture of the
post brackets.

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Comments (4)

Saypoint zone 6 CT
8 years ago
Did they come with mounting instructions? Does the smaller rod fit better in one bracket than in the other?
Elaine Doremus Resumes Written
8 years ago
Probably go in person for more impact. I worked at JCP for seven years full time in the ladies clothing dept. back in the day. This is what I would do: Start with the curtain department and see if you get the help you need. If no, ask if there is someone else in the dept. who would have this information. If no, go to the custom dec dept. and see if they can help. My JCP custom dec woman salesperson could install hardware and had been doing it for some years. If no help, see the store manager and see if they have any ideas, or if they know anyone else who may be able to help. I always went far and wide to get my customer what they needed. Most salespeople are helpful but some are not. You may have to talk to a few stones to get to the gems.
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kootenaycapable
8 years ago
The rod that fits inside the other rod is the smaller of the 2.
holmaneva
Original Author
8 years ago
Thanks for replying. @saypoint, the rods did come with instructions, but no mention of bracket post size difference. Only the red tape around its packaging to call attention to it, and both rod ends will fit each bracket post. The instructions are the same as the ones that came with the 3 piece patio length version I hung w/o problems and both brackets were the same size as were the two end pieces of the rod.

@Elaine Doremus, unfortunately the day I tried to visit my local JCP curtain dept. it was a ghost town. All the curtains were down and the shelving was bare. I am hoping that they just picked that day for seasonal swap, sprucing, or floor relocation as opposed to closing like the optical dept so I can try again to speak to someone if no resolution by other means.

I did wonder is the larger rod supposed to go on the smaller bracket to make up for the slight sizing difference in the two rods so folks that like curtains not touching the floor (mine won't because they are in high traffic areas that need routine floor cleaning) won't have a differing lengths visual which would not even be apparent if the curtains touched or puddled.