Did you repot it when you got it or is that what it came in when you bought it?

Can you describe how you watered it? Did you check the moisture of the soil before you watered it? It may be soggy in there and that can cause the plants to "open up".

Mine developed some cracks when I let it go 2 1/2 months without water in a high heat / low humidity situation. Turns out I can let it go that long if the humidity's above 40% and/or the room is cool. Otherwise I need to go by the skewer.

Most sans are sold potted in peat, which is not a great choice for them as it retains water and can cause root rot. If you've repotted to a c&s mix, then you'll find you need to discover the plant's new watering needs now that it's in your home. The easiest way is the bamboo skewer/chopstick. Water when it comes out dry.

There are some good people with good answers who show up at the Sansevieria Forum quite frequently. I would say the cracks are not 'normal', but personally I would not be surprised to see such damage in plants that size from a retail outlet.

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