Hello, thank you for asking about the Wood & Metal Adjustable Stool. In the unlikely event that your order arrives damaged or defective, it would be covered under the Houzz Damage Policy rather than our Return Policy. Each is outlined below for your reference. I hope this is helpful to you!

Houzz Return Policy

When you shop on Houzz, you can purchase items sold directly by Houzz or by third-party sellers who list their products for sale on our marketplace. In either case, our goal is to provide you with an outstanding customer experience every time you shop with us. This Return Policy covers all items purchased through Houzz.com. It's designed to give you confidence that we stand behind the products on our marketplace and to make returns easy if you're not fully satisfied with an item for any reason. You should review these terms carefully before making any purchase.

Returns

If you're not satisfied with an item that you purchased on Houzz, you can initiate a return within 30 days after delivery for a refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned.

To return an item, visit the Your Orders page, select the "Return or Replace Item" button for the appropriate order and follow the instructions. You will be responsible for return shipping costs (except in instances where the item arrived damaged or defective). Note that the option to initiate a return will only appear for 30 days after delivery.

We recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received.

The following items may not be returned:

• Items marked as final sale or "non-returnable" on the product page or during the checkout process;
• Gift cards; or
• Any items sold directly by Houzz and shipped to Canada.

Damaged and Defective Items

In the unlikely event that an item you ordered arrives damaged or is defective, you may return the item (and any related items from the order) for a replacement or a full refund, as long as you report the issue within 30 days after delivery of the item and it was shipped by a parcel carrier (for example, if it was delivered by UPS or USPS). You will not be responsible for the shipping costs to return or replace the item (and any related items from the order).

1. Important Note About Deliveries by Freight or White Glove Services: If the damaged item was shipped through a freight carrier or white glove service, then you must report the issue within 5 days after delivery to be eligible for a replacement or refund of the item (and any related items in the order). It's critical to report the issue within that time period so that a claim can be filed with the carrier. We encourage you to inspect the packaging of the item before you accept the item from the carrier. If the packaging or the item appears damaged when it arrives, you may inform the carrier and refuse delivery. In that case, please report the issue and you can choose to receive a replacement or a refund.
2. Important Note About Freight Forwarders: If you decide to use your own freight forwarder to ship an item or if you export an item outside the United States yourself or through another carrier, then Houzz will not be responsible for providing any replacement or refund for any damaged or defective items. You should not list Houzz on any export documentations.

To report an issue with an item, please visit the Your Orders page, select the "Return or Replace Item" button for the order and follow the instructions. The seller of the item may require you to submit photographs of the damage or defect. Note that the option to report damage or a defect may only appear for 30 days after delivery for items shipped by parcel and for 5 days after delivery for items shipped through a freight carrier or white glove service. You can find the type of delivery (parcel or freight) listed on your shipment confirmation email.