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blazedog37

Extended Warranties

8 years ago

I have never bought an extended warranty as my understanding is that they are a major profit center for companies.


My appliances have lasted a long time - Bosch DW bought in 2005 and my Whirlpool fridge is 20 years old. Microwaves have lasted 10 or so years typically and I have no idea how old my Caloric stove is :-)


But reading threads on this forum it seems as though appliances are destined to break down within a relatively short period of time.


I am getting completely new kitchen appliances: Bosch DW; Bosch wall oven: Bosch induction cooktop; Bosch hood; Sharp microwave drawer and KA refrigerator.


I am heading out to buy them this morning - any input appreciated.

Comments (12)

  • 8 years ago

    Also wanted to add that you don't have to buy them today. You have a certain time period to purchase them.

    Helen thanked User
  • 8 years ago

    I rairly get an extended warranty. If the product was not going to last the length of the extended warranty they would not offer them. They would lose money. I did get one on my washer since it was a HD top loader. If it is a larger purchase price and newer technology sometime I do buy the warranty. I used it once so far on the washer.

    Helen thanked functionthenlook
  • 8 years ago
    last modified: 8 years ago

    We never buy them. No regrets. Interestingly, our relative makes a very lucrative living selling these warranties

    Helen thanked bossyvossy
  • 8 years ago
    last modified: 8 years ago

    I never buy extended warranties. I think the service call is bound to be cheaper over the long haul. It's all about the cost of present money vs. future money.

    PS Having said that, I do expect to have to service my appliances more today than I would have in the past because of the electronics. To my mind, Bosch is a super choice, a true workhorse/value- I would feel pretty comfortable with my prospects if I were you.

    Helen thanked Rita / Bring Back Sophie 4 Real
  • 8 years ago

    We have also never bought extended warranties (or travel insurance) and agree that insurance companies generally have a very lucrative business. My Miele DW worked flawlessly for 14 years before I sold it when we remodeled so I didn't think that I needed to buy an extended warranty. Now, I am just past the 2 year mark and my DW died as did the icemaker in my freezer. I have also have problems with the fridge.... the top shelf freezing and the bottom shelf being just within the acceptable safety range (27 on the top shelf 39 on the bottom shelf), although in fairness, they started before the warranty period expired.

    I have had virtually everything replaced in my DW from water intake valve to control panel and while it now runs, it isn't running right, and I have another technician scheduled for next week. The cost of the ice maker repair was $1000, and the fridge has had at least $500 in repairs this past month.

    In hindsight (and that's always 20-20) I'm very happy that my sales person talked me into the extended warranty for the fridge & freezer, but I probably would have preferred to just replace the DW at my own cost rather than having to be without a DW for almost 7 weeks and still have issues associated with it.

    Helen thanked sherri1058
  • 8 years ago

    A lot to ponder.

    As I wrote originally, I have never bought an extended warranty and regard them as a profitable quasi-scam to raise profit margins after they have discounted the actual appliances. Obviously the insurance relies on a pool in which most people would not require repairs that are greater than the premium - not to mention that their actual cost to repair under warranty would be less than the end user/consumer would pay for their own service call out of warranty.

    I basically operate on the premise that you only insure yourself against costs you can't afford and a service call - even an expensive one - would not bankrupt me :-) so that obviates against extended warranty.

    I have never even had one of my elderly appliances repaired but my prior appliances were fairly simple with not a lot that could go wrong.

    Bosch also has an extended warranty program and I have time to think about what to do as I have 15 days after delivery for the Pacific Sales extended warranty and any time during the term of the original one year warranty if I get through Bosch.

    I am thinking the Bosch wall oven and possibly Bosch induction cooktop because they both have complicated electronics and also because since they are built in, the cost for a repair would be high. Interestingly the relatively inexpensive Bosch hood vent is the costliest for extended warranty so that makes no economic sense except of course for a insert liner for a hood would be costly to service.

    Thanks for all the opinions - I have at least a month to come to a decision since the appliances are not available for delivery for several weeks.

  • 8 years ago

    Funny my Dad has all his appliances (maybe 6) covered by
    Sears to this day at $400 a year! That’s
    a lot however they are of an age that it seems he gets one replaced or fixed each
    year so it’s insurance to him. That’s what
    you have to consider. Assuming Sears stays in business they sell insurance. For a (ridiculously high imo) fee they will
    cover the appliance for 3 years...no matter what, always fixing it. If the same
    repair is done 3 times I believe you get a new appliance and that is covered
    for the remainder of the contract period. Again, I worked there in college...it’s
    pricey and who knows how long they will be around. My experience with my Dad and some folks I
    know is that the actual repairs happen fairly quickly as the company (at least
    by me) has adequate staff and a supply of parts. They are usually out within a few days. Of course, how much longer will they be in
    business?

    Best Buy has their own Geek Squad employees...not sublet from
    another company. I thought this a good
    thing when I got my washer. There ‘warranty’
    was 4 years for $99 I believe. Again,
    not insurance. If the same part breaks 3 times they give you a new unit or if
    it cannot be repaired they do the same...but the contract is null and void at
    that point. It’s a great deal if your unit dies 33 months out...not so good 15
    months in but still reasonably priced so I bought one. The downside to Best Buy
    was they did not have enough repair folk hired to cover my area. I called in an issue the first month
    (technically I could have called GE since the washer came with a 1 year
    warranty). Anyway it took 10 days to get someone out. When I called it in I
    described the problem...they guessed at the parts required and were to mail
    them too me. Well the parts did not arrive
    so 10 days turned in to 14.....then the guy came out and it turned out the belt
    had simply fallen off! No washer for 2 weeks. Another issue arose a few months later, again
    parts ordered. This time after 8 days the unit was repaired...thank God they guessed
    the right parts because Best Buy stocks nothing and further will not grab the
    part from the local parts store. Finally just before our year anniversary
    something else went on the washer...this time parts were not available. The contract
    stated after 30 days we were entitled to a new washer---but the contact would
    be null and void. I could buy a new
    contract for the new wash if so desired. However, I was able to get a credit
    for both the washer and contract after arguing.
    I tell you all this not to belittle BB, their in store customer service
    was great but their repair staffing and lack of part availability is something to consider.

    Lowes and HD offer similar contracts. I would likely get one again if I
    purchased from them...depending on the appliance: dishwasher, yes...stove no..fridge
    with no water / ice maker..no...water / icemaker....definitely. I cannot say how good or bad their service is
    but the store chains are huge and competitive and I think they are more likely
    to have or contract adequate repair staff and have parts available. If something
    goes wrong early on, they may even be talked into swapping the sucker out. In
    fact there are folks who posted how Lowes returned stuff that suffered a failure
    in the weeks without forcing a repair. A
    month in, not so sure but I bet there is a better chance if you have the
    contract. Just make sure they credit the contract as well. Then again who
    knows.

    To me, many times it’s a reasonable gamble that the $99 for 3
    or 4 years especially judging how crappy things are made today.



    More than not they are profit for the selling company. But to me there is something to be said for some peace of mind.

    Helen thanked andrelaplume2
  • 8 years ago

    I used to never, ever buy them, and can self insure. I would not buy a warranty on Bosch cooktops, ovens, or DWs, as I’ve never had one fail catastrophically. Refeidgerators, now. That’s a whole ‘nother thing, IMHO. Every one on the market, from what I hear, has a 50% chance of failure within 3 years. Once the one year is up on my new Samsung — assuming it survives year one — I will buy the warranty. Crazy, maybe, but . . .

  • 8 years ago
    last modified: 8 years ago

    We bought an extended warranty for the first time for our washer/dryer. It was mainly because our "old" Whirlpool washer lasted only four years. So much of what's available today is not good quality. The warranties, as iffy as they can be, seem better than nothing.

    Also, our credit card company extended the warranty for us for another 2 years at no charge. That gives us 7 years instead of 5.

  • 8 years ago

    As you said, usually I self insure because a service call isn't going to do serious damage to my retirement savings.......but I also agree that appliances are not built the way they were, and there are many more computer components that can go wrong and that are more expensive to fix than they once were. When I bought my new kitchen appliances, I did buy the extended warranty from the appliance store - the first time I've ever bought an extended warranty on anything.

    As it happens, the extended warranty from this store allows me to recoup the cost as a store credit if I don't need any service in that extended time.

  • 8 years ago

    I don't buy the warranty, but discovered a fabulous local repair person through a GE regular warranty visit on my old refrigerator. Being able to call him for all my appliances, have him come the same or next day, and pay him a reasonable to fee has been perfect for me.

    I have spent the last 10-15 years trying to identify my "people" to call when something goes wrong.