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4timms

need to return item. broken when arrived

8 years ago
This jar was opened with the bird finial broken off. I had submitted a return request (1599-6201-0775-2971) but never was sent a reply. Please advise
Tall Rustic Ceramic Jar With Bird Finial, Blue · More Info

Comments (2)

  • 8 years ago

    I had previously written about this broken item and was sent a "we'll get back to you in 1-2 business days with the next steps on how to complete your return" but never heard back . Please advise again

  • 8 years ago

    Hello, thank you for contacting Houzz. I can see that your refund was issued on May 29th. The refund was issued to the card used to make this purchase. It can take 3-5 business days for the refund to appear on your online banking or credit card account.

    If you have further questions, please call us at 800-368-4268. We are available to assist you from 5am to 7pm Pacific time, Monday through Friday. Thanks so much!

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