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upset about mess with engineered wood install

8 years ago
Installers showed up to install floors which on one hand I am excited but on the other hand upset because we were told that was the very last step in order to protect floors and avoid damage to them.
We will have our quartz countertops installed Monday and we still need tile to be installed in powder room , laundry room , pantry , master bath.
We still need tub and toilets to be installed also. Fireplace surround still needs to be built .

My beautiful floors are a big dusty mess right now. Also, we had another trade (trim guy ) working on things so he tracked all the concrete dust all over the floors. I called contractors and asked why install was happening when I was told it would be last.
They responded not to get hung up on fact and floors could go in now with out a problem and they would cover them once done and
Make sure they are clean. Floors have hand scraped look and now all those little crevices are filled with dust and dirt. They still have kitchen to finish so plan on returning tomorrow.
Do most contractors place wood floors in before a lot of other work is done ? I was told they would clean them and cover them but so far all I see them doing is sweeping. How is that going to get the dirt out of all those little crevices. I guess I am getting the lives in look right off the bat?

And as a customer - if I didn’t want my wood floors installed until the very end why can’t that request be granted - especially if they TOLD me that would be last! ?
His text to me about wanting to move forward makes me think he had an available installer and just wanted to get it done.

Comments (15)

  • PRO
    8 years ago

    Carpet always goes in last, but I could see some discretion with wood floors that are protected.

  • 8 years ago
    Yes - forgot about carpet. I did want that in last.
  • 8 years ago
    Any suggestions on how to get these floors to look like new again?
    All the concrete dust is going in to the little crevices.
  • 8 years ago
    Thank you. I did go down there and try and vacuum some it up but it’s already embedded.
    I just want to cry but then again they are just floors , I am sure they will get cleaned up.
    And unfortunately - the contractor sent the guys over to install . I think that’s one poor planning and two just complete disregard for customer satisfaction.

    I know he wants to keep job moving along but why create more unnecessary work.
  • 8 years ago

    And as a customer - if I didn’t want my wood floors installed until the
    very end why can’t that request be granted - especially if they TOLD me
    that would be last! ?

    If it was agreed that floors go in last, that's when the floors go in. If your contractor pressures you to do otherwise, it is up to you to stand up to him and refuse. There is no "request to be granted" ... you made an agreement and you can insist that he stick to it. But since it has already moved past that point, insist that the floors are cleaned and protected before work progresses further. And yeah, I wouldn't want construction work taking place on top of my brand new wood floors either ... common sense.

  • 8 years ago
    Do they have a UV finish on them? I’d make him pay to have them professionally cleaned and then covered with rosin paper and then cardboard on top before doing any additional work. If he promised they would go in last he needs to make sure you get clean floors.
  • 8 years ago

    Order of operations is bottom up, top down. After the rough stuff, the first of the finishes is the ceilings and floors, then covered and protected. Floors go in Before cabinets, or trim.

  • 8 years ago

    In my wet rooms (kitchen, bathrooms, laundry) tile floors went in first. On dry land (rest of house) wood floors went in last. Painter came back to touch up after wood floors went in.

  • 8 years ago

    I would tell the contractor that I wanted the floors cleaned up and covered yesterday or he was going to be buying me new floors. You're not paying for used flooring.




  • 8 years ago

    Are those planks installed? With all that crap all over them?? I'd be raising hell with the contractor - those floors should be completely COVERED.

  • 8 years ago
    They have their trim guys here cleaning with a rag . This is so frustrating.
  • 8 years ago

    I dont blame you a bit. I would be livid. I hope you have told them, no extra people, and no construction, until the floors are cleaned perfectly and covered with rosin paper and carboard.

  • PRO
    8 years ago
    last modified: 8 years ago

    Whatever is done, don't clean with any liquids. Drywall or concrete dust may harden in the distressed/chattered areas and could remain there permanently A dry stiff nylon brush would work best.

  • 8 years ago
    last modified: 8 years ago

    I had to vacuum every crevice in my hardwood floors with the soft-brush vacuum attachment, by hand, when I moved into my house. (Just running the vacuum over it won't pick that fine dust up...)

    Once all the dust was gone, I had to get down on my hands and knees, and hand wash those floors three times with a damp rag, before they were acceptable.

    It was extremely hard, tedious work. Yes I should have made sure the GC handling my build had it done instead....but it was the end of the build and frankly I just wanted it over with. Plus his idea of clean and mine were very different things.

    Mine did all come out and eventually cleaned up nicely but it was a very hard job.