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wilkie0408

Help! - Advice on bad quartz install

8 years ago

Trying to get a few more opinions. My fabricator messed up my install pretty badly around my sink. The radius on the left corner is entirely wrong when compared to the radius on the right side. Additionally, the edge is pretty badly skewed. Fabricator sent his "best guy" to fix it. Do you think I should keep pushing.


This is before he sent his guy:



And this is after he sent his guy:






Unfortunately I didn't take a new picture of the radius of the corner. Not sure how hard I should push him. Any advice is greatly appreciated

Comments (18)

  • 8 years ago

    I would not push him. Sometimes, I have defects in custom work, and I get more mileage from telling the story behind the defect than perfect performance.

    Are you a ( or do you want to be a) shrew or someone who everyone respects.

  • 8 years ago

    I have difficulty respecting a fabricator or any other tradesperson who tries to insult a customer out of expecting that a job be done correctly.

  • 8 years ago

    Jim - Thanks for your note, and I appreciate your delicate advice. Funnily enough, I love shrews very much - I think their relationship to elephants is fascinating!

  • 8 years ago

    Partim - I was doing my best to defuse Jim's ridiculous response, but in hindsight I shouldn't have. I am actually a man, and I'd find absolutely no issue with my wife pushing our fabricator to get this right. I suppose posting online leaves oneself open to ridiculous comments.

  • 8 years ago

    But not rude and classless from someone that is not identifying himself as a “pro”

  • 8 years ago

    Getting back to the original focus of this post, I'll start by saying that I'm a person who is neurotically detail-oriented. I would want that radius to be more uniform. However, I would not be troubled much by the fact that it is a tad bit off from square. I don't think it would be noticeable by anyone who wasn't aware of it, and probably won't be noticeable by you after you put away the steel square and live with it for a couple of weeks.

  • 8 years ago

    If this is an issue that would drive you nuts, I would push the contractor to rectify. It probably would not bother me (but I spend less time looking at the sink than my husband because he does all the dishes).


    As as an aside, I respect people who stand up for things that are important to them (without regard to gender). It is unkind (and a little bit misogynistic) to refer to them as shrews.

  • 8 years ago
    When I hire a contractor to do a specific job, I expect it to be done well (with right angles that are 90-degrees, things which are supposed to be parallel actually being parallel, correct measurements, etcetera). If they screw up the fabrication of granite which I have already paid for, I will have lost both my granite and my money, depending upon how badly they messed up my granite. I do not pay contractors who pretend to be qualified and perform poorly. I do not let them try to justify their mistakes at my expense. An 1/8- or 1/4-inch error which does not leave a strange gap may be tolerated, even by me, but I will expect any error which is front-and-center in my plans to be corrected at their expense.
  • 8 years ago

    Is it normal to put a seam in the corner of the sink like that? (Or am I seeing it wrong...on my iPad it looks funny) I'd be bothered by the entire wonky sink cut out.

  • 8 years ago

    I suspect there is a seam there because the countertop is of a size or shape that doesn't allow it to be made in one piece, or because of where the sink is located.

  • 8 years ago
    Thanks everyone - they did indeed use the corner as a seam which I found strange. I don’t know this for sure, but I think they cut the slab prior to doing the radius for the corner, which is why that corner looks awful. If they had done the corner then cut through that corner (is that possible?) I think we’d be okay.
  • PRO
    8 years ago
    last modified: 8 years ago

    Wilkie0408:

    Your last two pictures aren't really fair. Undermount apron sinks must be installed parallel with the sink base cabinet; I don't care what the front edges of the countertops are doing. This is because the countertop front edges could be following cabinets that are out-of-plane to each other in order to keep the overhang equal.

    Place masking tape on your top and measure and mark the front of the sink base cabinet on the tape. Measure from the rear of the sink cutout to the marks; they should be the same on each side. If they are, place your square on the rear of the cutout. If the sides are square to the rear, the cutout is correct.

    Notice how this apron sink appears to reveal more top apron on the right than on the left. Nothing I could do; the apron must return to the cabinet or there will be a gap. The rear of the cutout is parallel to the cabinet front; the sides square to the rear.

    Here's another doozy. The backsplash and bar were not installed in plane with the run of sink base cabinets. My sink is square; I can't cock it to hide this and make the front stone rail off. Nothing I could do but rebuild the kitchen. The point is, things that are "wrong" are not always the fault of the installer/fabricator.

  • PRO
    8 years ago

    " If they had done the corner then cut through that corner (is that possible?)"


    The seam is not the problem. The seamed pieces should have been cut large, then the sink cutout cut afterward. This is possible.

  • 5 years ago
    last modified: 5 years ago

    Jim. Though this is 2 years later, I read your comment and was disturbed by your lack of care for the quality of craftsmanship and your treatment of the OP. I imagine how you treat your customers. Care to put the name of your company out here so we can check out your reviews?

  • PRO
    5 years ago
    last modified: 5 years ago

    edit

  • 5 years ago

    2 years ago? Surely you have somethng better to do than drag up some negativity.

    The sun is shining, and Suni Lee just won gold for the U.S. Have a great day!!

  • 5 years ago
    last modified: 5 years ago

    Yup, it's summer and the sun is shining. It's warm and beautiful outside. I could care less about the Olympics, though, as I hate watching so many privileges American's dishonor their own country. But neither of those two things have anything to do with my reply.

    I was simply browsing through the discussion board using keywords and read this post. I decided to make a comment as it was my first time reading it. I wasn't dragging up negativity. I was simply making a valid point that wasn't negative unless you're a contractor who does those dishonest things. Yes, there are a lot of things I could be doing and I do many things - work, bike, walk, read, learn. My days are filled with productive activities. However, I'm not sure how that's your business how I prioritize my activities or use my few moments of downtime.

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