Just call. Let them know the situation - damage to cabinets and not what you ordered. Ask what the resolution could be. They may be able to modify the edge in the field.

Good luck

Do you have the edge choice in writing?

Even if you don't, the edges in the kitchen should match. Any charge to replace a countertop should not be charged to you.

The softer edge may be something you want to consider keeping, as it is less prone to chip than the sharp, 90 deg edge.

Yes, it's actually specified in my final contract. It's just baffling to me because we went over it so many times. They were so helpful in showing me all the different options I had and I really trusted them to get it right. But you're right, the rounded edges are actually not bad. They kind of clash with the modern theme I have going in the kitchen with clean, sharp lines, but it's not too distracting. What's distracting is that there's two different countertops edges in my kitchen!! Thank you for your advice

Your subject title says “wrong quartz countertop installed”. But that’s not the case, right?

Regarding the edge profile - I was just going to say what Roanoke Woodworking said about the edging. Save yourself the stress and disappointment of chipped edges by opting for the rounder edging. It won’t make your kitchen less modern-looking if that’s what you’re worried about.

IMO you asked for a specific edge and you did not get it so I would not be happy until I got waht I wanted. I do not agree that a rounded edge is okay in a modern kitchen so I would be demanding I get waht I ordered.

Square edges are guaranteed chipping. Which is not covered by any warranty. Save yourself the headache and just get the small square section reprofiled.

That's disappointing, for sure. Only you can decide if you can live with the rounded edges or not. Knowing what I know now about myself (both good and bad) as well as construction headaches, I'd say keep the rounded edges and have the other piece profiled to match. I'd call the contractor and tell him that his options are: 1) Replace the entire kitchen at HIS cost 2) Profile the smaller section the same and pay me 50-60% of what it would cost him to replace it. If he's smart, he'll choose #2; if not, #1 is still a desirable choice for you ;)

Pics?

Is the mistake that you got a bullnose type or an eased edge, not a sharp flat edge? If it’s the difference between an eased edge and a sharp flat edge, they did you a favor, although you should get an allowance for the mistake. All edges in the kitchen should match.

As Anne said. I have eased edges on the quartz countertops in both my kitchens. Very modern loooking, never a problem with chipping. I would not accept a bullnose edge, and certainly not two different edge treaments in one area. Good luck, and let us know how this is resolved.

Thanks everyone, I really appreciate your input. Here are some pictures. it's not even a matter of me being too nitpicky, it's not what I ordered and it's such a severe contrast between the two edges :( We're speaking to our contractor in the morning

OHHH!!! I though you were talking about the edge, but you're referring to how they dealt with the corners? I was completely on the rounded edge profile train, but if you are referring to the edge corner than that is off.

Ahh, sorry for not explaining it better! English is not my first language. I just don't see how the people who installed it didn't catch it before they sealed it. When you actually see them side by side in the same space, the difference becomes even more apparent.

Would it also be reasonable to ask they paint our cabinets that they damaged?? They caused excessive and unreasonable damage to our white cabinets. The color that was used to paint the cabinets has been discontinued so we will need to paint them all a new color. They also broke off one of our cabinet drawers. This isn't even half of it.

I mean, this is crazy, no?

Cabinets look unreal. How did they manage to damage them so much?

As for countertops corners, they should be the same and just as you wanted them and specified in the contract, so they should definitely correct their mistake free of charge for you or give you a considerable discount. You should get what you want for your money, that's the bottom line.

There is really no such thing as a discontinued paint. Virtually any can be color matched. Who painted the cabinetry ? Because elephants in the room aside, that paint job looks very suspect! Were these doors and drawer facrs taken off site and sprayed? And sprayed with proper prep and a conversion varnish?

I commented the same thing in your other post:

Looking at your pictures it appears the areas you are saying were damaged never had paint on them to begin with. It looks like there was either a range with a higher back in that area or some sort of backsplash that was painted around the first time. When that was removed the areas that were not painted now show.

Jan Moyer, I really have no idea. We had them painted almost 2 years ago. This is not our main home (lake house) so we didn't keep track of some of the updates like we should have. Do you think it will be easy to match the paint? If we can match the paint, that'd make our lives so much easier. We need to also make sure the paint job is done correctly this time (taking the doors off and speaying them, etc).

GreenDesigns, this home sat empty for almost 2 years with no use in the kitchen. It is most certainly not occupant wear, especially considering we are very careful. Thankfully the installation crew was honest (and our security camera in the living room recorded the install job) and they admitted they knocked the cabinets around during the backsplash removal and countertop install while they were under the sink. While removing some of the backsplash, a tool slipped out of someone's hand and they chipped off a large chunk of wood from one of the upper cabinets. The broken cabinet drawer looks like it chipped when they knocked it off while under our sink. They also took before and after pictures and agree that the damage they caused was not there prior to the job.

Which brings me to vinmarks, you are exactly right! I feel better looking at the before and after pictures because there was some weird looking backsplash that was glued to the side of two of the cabinets. We didn't install the last backsplash and we guess our painters never were able to paint back there. At least that explains the two sides of the cabinets that look like the wood is exposed.

They're making everything right, wether that means correcting the corners of the countertops or giving us a discount is yet to be determined, but they've acknowledged this is wrong and are willing to work with us! Thanks everyone

Appears quite a shoddy paint job. Get a real pro, with a spray booth off site, pick a new color, new white, and let him have at it. Make certain the process is explained to you, as a very good job, will not be cheap. . The rest are going to look as bad as what you have in the photo's , in VERY short order. .... so make certain you do the entire thing OVER.

Even in a secondary residence, you may find that the Peck At it Method of remodel cost as much as the once and done........... I'd have addressed the entire kitchen, before a counter top change. MAYBE.

Post a full on whole view, as who can possibly say at this point?

Congrats on a quick resolution. Also, I love your countertops; can you share the style/manufacturer?

Thanks Kirsten! The quartz is called Pelican White by MSI. I'll post pictures once it's all completed and looking up to par

Thank you!!

First of all, anytime that you remove counter tops and backsplash, you should expect some minor damage to occur.

As far as the pictures tell, the only damage is the chipped cabinet side and paint on the sink front.

The cabinet gable is particle board. Particle board is fragile crumbly crap to start with and is very easy to damage--especially on corners as in the photo. Very likely that the particle board was compromised and even weaker prior to the painting (steam in a kitchen will do it) and a water-based paint would exacerbate it.

The sink front (not a drawer) was never firmly attached to the cabinet. It was held in place with cabinet door latches, making it very easy to remove. Or get knocked off it bumped just right, which is probably what happened. (Pity that whoever painted the cabinets was too lazy to remove them and properly paint.)

As already noted, the removal of molding/ trim in the other areas merely exposed surfaces that were never painted.

I'm not seeing any 'damage' outside of minor stuff that I would expect might happen. Spackle and touch up paint will fix it.

Aside from that, I would never have put expensive counters on those cabinets. Less than quality cabinets prettied up with a dodgy paint job. Stock laminate would have made more $ense.

@mel-man I would love to see photos of the full countertops when you’re able! Am considering the same color:))

I also had a very disappointing countertop install ,Idi d not like there first layout they sent me and this seamed to offend them. they then did another layout with the grain in the direction that I wanted, after looking at a picture the company sent me and agreeing that it was what I wanted they then cut the tops out of different sections of the slab that we agreed on and all four pieces of my countertop do not match there picture the grain in the stone is not going the same direction as there picture. I have complained to them and we discussed the difference on the phone they have offered to replace one piece. the Issue is now that my hand picked slabs have ben cut wrong there is no way for them to give me what I paid for. Is this a case of Bait and switch, or is it intentional to show me they can do anything they want after I have paid them in advance .