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Grohe soap dispenser question

Just Me (Zone 6a)
May 18, 2019

We have a Grohe soap dispenser that stopped pumping the soap (won't draw it up even though the bottle is half full). We contacted Grohe and they sent a replacement part for the top/pump section. Looks identical but same problem. Won't pull up any soap. Has anyone had this experience? Link to the product we have: Grohe Soap Dispenser 28857SD0

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