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Wrong screws for cabinets/damage/glue on floor--Contractor problems

6 years ago

We just completed a full kitchen renovation using a contractor who we had personal references for. We were much too trusting throughout the process (though you kind of have to be when it’s not your area of expertise) and only realized this near the end. We tried to choose quality materials: Fieldstone cabinets, Quartz counters, nice appliances as well as having the flooring replaced throughout the main level with a Mirage engineered hardwood flooring. We have a lot of damage to cabinets ranging from chips to grout along the bottom edge of an upper cabinet (after I requested a new cabinet, they sanded it!). They tried to paint some of the chips. One door arrived flawed but instead of sending for replacement when I pointed it out, they tried to paint over it. They installed a microwave circuit and put a breaker in the electrical box that is incompatible with our panel box. Apparently this still passes inspection but we will have our electrician replace it because we want it done right. The flooring install makes me the most heartsick. It’s the hardest to get photos of but they left glue all over the surface of the floor. The contractor had the installers come back and they smeared something over the top and left it wet. When I said that didn’t take care of it he brought another guy in who spent quite a bit of time going over every inch with a different glue remover and rags. There are still many spots though where the finish is ruined. Now I am realizing that our upper cabinets were installed with drywall screws. The contractor told us we should get a new roof soon, and now I wonder if this is because of whatever shingle work they did when they replaced the outside vent of the range hood. The contractor out and out lied to our faces multiple times. When I questioned why it looked like there was grout along the seam between the counter and backsplash, he told me of course it’s grout—you always want a little grout there. ?????? Even I know that’s not true. Turned out it was some kind of sanded latex caulk. We made them take it out and replace with 100% silicone. When they installed my slide in range there was a gap at the back so you could see the unfinished back of the range! He told me that’s how it should be. Luckily I searched trim piece for slide in range and realized what needed to go there. Now I realize that the upper cabinets were installed with drywall screws. We have not finished paying but really don’t want them back in our house. Advice?






Comments (7)

  • 6 years ago

    Thank you! Realized my floor picture didn't upload. Yes, there were obviously shortcuts. But how does it save time to use drywall screws? Are they cheaper? If you have to screw in a screw, why not use the correct one I wonder?


  • 6 years ago
    last modified: 6 years ago

    I am so sorry this happened to you. They probably used drywall screws because they had them on the truck and were too lazy or time crunched to go back to their shop or the store to get the correct type. Idiots!

  • 6 years ago

    "But how does it save time to use drywall screws?"

    It doesn't, it just saves them from purchasing the correct screws. They do not have any real strength. They are not designed to carry weight and over time with the cabinets loaded very well may shear off (they willat some point more than likely)

    "Are they cheaper?"


    Much, and seeing that he used the hunt and peck method to find the studs I am sure this is his exact reasoning. His answer will probably be, "because that is the way I have always done it".


    Fix them now while the install is not finished and the work easier. Of course he should fix them, after purchasing them.

  • 6 years ago

    The finish on the wood floor is marred. The lower-gloss 'blobs', are they residue sitting ON the finish or are they etched INTO the finish? If they are etched into the finish then you need each and every board replaced. There is no 'fix' for a factory finished floor like this.

  • 6 years ago

    Thank you. I think they are etched into the finish. The second guy who came out attempted to really rub on them with the glue remover when I pointed some out. The problem is there are different areas like this all over! Can just some boards be taken out and replaced on a glued down floor?

    Also, what do I say to the contractor? They want their final payment and are threatening collections but I am still finding out the extent of the things that are wrong. They sent an invoice for $9000 and claim they have ordered replacements for the cabinets but want all but $1000 now. I don't even believe that based on my experience thus far. Should I hire a home inspector to document some of these things?

  • 6 years ago

    I'm not sure about the cabinetry, but the flooring issues can be inspected by a National Wood Flooring Association (NWFA) Certified Flooring Inspector. You can find your closest inspector by using the website: www.nwfa.org


    You need to document all phone calls/contact with the contractor. You need to WRITE to them (emails are fine) telling them the EXACT problems (photos work) and that you will be withholding their final payment until EVERYTHING is resolved to industry standards/best practices AND your satisfaction. To ensure you have the correct information before you, you will require time for their work to be inspected by 3rd party professionals. You will inform the company as soon as possible regarding the results of the findings. Any and all payment issues will be resolved once the installation issues are resolved.


    I will leave the cabinet installation/inspection suggestions to those who are better qualified to comment...but the flooring stuff is easily dealt with by using the NWFA Certified Flooring Inspector. There will be 'up front' costs (a couple hundred dollars or a bit more) for the inspection and the report...but once paid for, the report will be good enough for court.


    Do NOT share the ACTUAL report. It is yours. You can QUOTE from the report (ie. in an email) regarding the issues found...but the report itself is ALL YOURS. You paid for it, you own it. And if it is found the company owes you more work to correct the issues, then they should pay for the cost of the report...because their mistakes caused you to have to pay for an inspection.