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Quartz Countertop Mitered Waterfall Edge - Acceptable or Poor Job?

6 years ago

Just had my quartz countertops installed - had the edges done in a mitered edge so they appear 2" thick (slab is 3cm). I am not happy at all with the seam between the horizontal and vertical pieces - the gap in the miter is 1/16" (larger in some areas), and the fabricator clearly just used a bright white epoxy right out of the tube to fill the space...no attempt to mix to get even reasonably close to the actual color of the stone. On top of that, there are areas where the epoxy has already discolored and turned orange, seems to be debris in the epoxy seam, and is missing chunks/not smooth. Installer tried to tell me that the gap is normal because "stone flexes as it is cut" and that the discoloration is from the stone itself leeching into the epoxy. They have scraped out parts of the epoxy and rebuffed it twice already and, in my opinion, it still looks terrible. GC is now offering to either waive the cost of the counters or replace them completely. In my experience, the point of mitered edges is to have the appearence of one large piece of stone with a barely-visible hairline seam. Is this a bad job or am I being too much of a perfectionist? Thanks!




Comments (14)

  • 6 years ago

    If you are not happy, replace the countertops and use a material that does not require an add on to look thicker.

  • PRO
    6 years ago

    Best I've seen? no. As LWO said it is a solid B. I will tell you my waterfall counters have gaps at least that large but my stone is mainly black so it was easier to get it to blend. I think the size of the gap is normal, I wish they had gotten the glue color closer...

    M P thanked HALLETT & Co.
  • 6 years ago

    (not a pro) "GC is now offering to either waive the cost of the counters or replace them completely." That sounds like the GC agrees with you? In any case, it's a better offer from a GC than most people here seem to get in response to a concern.

  • PRO
    6 years ago

    I am a fabricator. It's not terrible. Seem could've been much less noticable if the fabricator had used a color matched epoxy. The joint is also wider than I would expect but it might be the best the fabricator could do with his equipment. With state of the art equipment the joint can be a hairline. I am amazed the GC is offering to waive the cost. I'd wager a considerable amount that he is making the fabricator eat it.

    M P thanked Granite City Services
  • 6 years ago
    last modified: 6 years ago

    GC agrees and is fantastic - I use them on every project. My post was to get some objective viewpoints because after looking at it for a week straight, I've lost perspective on the two options. Faced with an option to just "accept it and move on" as live_wire stated is appealing on one hand because we are several weeks behind schedule (COVID supply chain issues) and without even basic use of the kitchen for 10 weeks now - so the thought of just plowing forward and getting this done is enticing. However, we did pay a premium for an upgraded feature from a reputable and experienced fabricator...having to look at something that is "a solid B" when that isn't what we paid for nor were promised, and doesn't match the quality of the rest of the project will probably irk me to see each time we walk into the kitchen. Again, was looking for some perspective on if this is acceptable or poor from professionals or people with more experience with mitered edges than myself. The chastizing over the inherent pitfalls of renovation and "overdone fad features" really is just white noise - this isn't my first or even 10th reno, but I'm also not a stone fabricator. But then again, who doesn't enjoy armchair quarterbacking other peoples' projects from behind a keyboard? 🙂

  • 6 years ago
    last modified: 6 years ago

    Thanks for the helpful replies! GC sent someone to take a final look and made the decision to pull them. Reason given was mitered edges have been around long enough that equipment and techniques should provide a nearly imperceptible seam; the size of the joint, coupled with the lack of tinting in the epoxy made them unacceptable. Going to use a fabricator that uses a CNC saw/jet (vs. a bridge saw), is experienced with tinting epoxy to color match, and will provide a mock-up before cutting the full slabs. Hopefully this thread provides a checklist for others to ask their installer/fabricator when considering mitered edges for a long run of countertop. Thanks again!

  • PRO
    6 years ago

    Good luck, it’s so frustrating. It’s unfortunate because this person was really close to a good Install- they even aligned the veins!

  • 6 years ago

    Yeah, the vein matching was nice. If not for that I would have been all RIP IT OUT NOWWWWwwwwwww!

  • PRO
    6 years ago

    "Going to use a fabricator that uses a CNC saw/jet (vs. a bridge saw), is experienced with tinting epoxy to color match, and will provide a mock-up before cutting the full slabs."


    This is a mistake. You go to the Integra Adhesives website, look up your brand of engineered stone in their chart, then use their recommendation. The color and catalyst/adhesive ratio will be perfect.


    Men have colorblindness 16 times as often as women and too much catalyst, common in shops, can cause seam yellowing over time. Both eliminated with Integra methacrylate (not epoxy) dispensed from the proper gun.


    The mock-up idea is a good one.

    M P thanked Joseph Corlett, LLC
  • 6 years ago

    Great to know, Joseph - thanks so much!

  • 5 years ago

    This is not acceptable

  • 5 years ago


    Acceptable work, sorry for the water on

  • 3 years ago

    At least your white epoxy is nice and clean!! I asked for a mitred quartz mantle for my fireplace, and while some parts of the mitred edge have an invisible connection, others are as in my pictures. It is too much of a headache for me to get the entire piece redone as the rest of the fit is excellent to my custom fireplace aurround.

    I’m just going to tape the areas off and paint them with white paint.

    For future projects, I will definitely specify with the fabricator to clean the edges etc to ensure the white epoxy is applied nicely and would confirm the seam gap measurement as well.