Avoid Indus Parquet Flooring

5 years ago

last modified: 5 years ago

I am very disappointed that Indus Parquet does not stand behind their flooring. The previous homeowner installed Indus Parquet Amendoin 1/2” X 5’ manufactured wood flooring. The installation was above standard in that there was a second layer of plywood installed over a layer of plywood, not particle board along with a moisture barrier. The floor was stapled per manufacturer directions. The joists in the home are also trussed demonstrating the quality of the construction. The home has 3 York AC/Heating units that have been maintained and in continuous working order. The flooring is also over a finished basement and the Builder told us if there was a moisture problem we would have stains on the basement sheet rock ceiling. The home has been occupied by only 2 adults since installation where upmost care was given to it including the use of flooring products as recommended by the manufacturer. In only 10 years we are seeing delamination of the product. Indus Parquet had originally staTed they would have an independent NWFA agent look at it, but are now shifting that responsibility to us and saying only moisture would have caused the delamination. I would avoid purchasing this product based on our experience and the manufacturer not standing behind their product or warranty!

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Comments (6)

SJ McCarthy
5 years ago
...OK...What? Wait? Your complaining about a floor that was installed by SOMEONE ELSE... And it is 10 years old??? Wait. I'm confused. Do you have access to the warranty document? Can you post it?

Is this wood? Is this vinyl? Laminate? Why would the 'builder' be telling you about it 10 years later.

As for 'former owners'...they are not known for their accurate detailing of 10 years of flooring maintenance.

To be very clear about this, we will need photos. And tell us about the maintenance SCHEDULE of the previous people. Remember: PURCHASING the right product is one thing. But if it is used INAPPROPRIATELY (ie. used WAAAAAY to often = inappropriate) or with the inappropriate application the flooring product can and will fail.

I've seen it. I've had colleagues see it. I've spoken to the Inspectors who have seen it. And I've spoken to retailers who have seen it. Let's just say it is NOT a conversation anyone wants to have with a homeowner.

First things first: photos.
Bill Miller
Original Author
5 years ago
What a ridiculous reply! It is a manufactured laminate wood flooring as my comment states! This is a high end home in meticulous condition! The obscure warranty by the manufacturer is for 25 years so get off your high horse and realize this is what it is a warning to potential buyers! Unfortunately there is little information available on it as I found before we purchased the home!!
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SJ McCarthy
5 years ago
Wow. You totally missed the humour didn't you?

You are therefore well aware that 99% of floor failures have NOTHING to do with the manufacturer.

Please help your own cause and load the pics...And answer the questions posed...or we won't have much more to say.

If course you are welcome to continue to sling mud. But make sure you aim it at the correct people.
Bill Miller
Original Author
5 years ago
Must be the 1% then considering it was installed above standards and maintained per an upscale home. Maybe it’s just this Manufacturer that makes a inferior product And the percentage is higher!!!
SJ McCarthy
5 years ago
last modified: 5 years ago
Did they use a maid for cleaning? I've known dozens of floors that were ruined by maid services.

The other thing: a floor doesn't suddenly fail when it a 'bad batch' after 10 years. A bad batch is found VERY quickly. As in 'less than a year'. Even then...the same questions apply to what I've asked you (which you have chosen not to answer). To PROVE it is manufacturing issues, you MUST be able to problem solve. That means you must investigate ALL OTHER possibilities before you yell out to the world, "Hey! This stuff is cr@p! Don't buy it!"

The chances are extremely slim for a manufacturer to be found liable for poor manufacturing after 10 years of the flooring in someone's home.

So yell it to the mountain tops...my question is: Why were 1/2" laminate wood floors (again, is this laminate flooring or wood flooring???) in a HIGH END home? A high-end home would demand 3/4" hardwood floors with a 6mm wear layer.

And does the home have a WHOLE HOME humidifier/dehumidifier? Or both if needed??? Questions about your complaints remain.
Timothy Winzell
5 years ago
Where are the pictures? I must have missed them. ;)