Here’s from further back.

This is a refacing company that we hired. They sub out the countertops and the tiling.

So far, all other components are gorgeous and done correctly.

The company provides a kitchen designer who recommended the hex tiles and convinced me to do a dark grout.

Ignore the outlet boxes..they will be replaced.

I have already contacted the company and they are working on a solution.

I am so sad and sick about this.

Project isn’t finished, so we haven’t paid the entire amount yet...

I guess regular subway would have been better with all the angles in my kitchen?

I saw the hex and thought it would be cool in a hexagon kitchen. And the ceiling isn’t high, so I made

the decision to go vertical.

Maybe that was wrong?

I wish they would have told me if it was going to be so tricky.

I have never had a kitchen with a backsplash and I wanted this to be right.

I would rather have plain ole drywall again...

I think they did a rather poor job. It's a difficult tile to set, made worse by the dark grout.

Some of these corner tiles are done ok. some of the cuts aren't. (like the bottom ones. Why aren't they cut straight?? I also see some that aren't cut the same size. far right, bottom tile is cut shorter than the one to the left. why? (lazy workers)

(take a level (a 3-5' level) and hold it vertical on the grout lines. follow it up. are all the tiles lined up? I'd say no. If they would have snapped a chalk line or used a laser level while laying these tiles, they would have kept them straight/plumb)

Like this one. see how nice and straight the bottom ones are done? And they're all the same size.

What I'd also recommend is doing a diff window trim. you need something thicker.

I would choose this molding to go around the windows

If you do a larger trim, you'll hide the majority of those smaller cut pieces around the window.

see how both of these windows have thicker trim? especially since you're using that larger tile.

Here's another picket tile that is cut beautifully

and this is an absolute amazing job w/the corner cuts and line up. a true expert

i know it's horizontal, but his is an expert job at cutting these tiles.

darker grout. looks fine. although it's more of a gray, not a black or charcoal

darker grout. more of a regular picket, but you get the idea. I'd do a lighter grout

Ohh those are all so pretty. I really don’t know what was going on with these tilers.
At this point I feel like asking for a credit and hiring someone else.

Expect... the company is supposed to install our hood after the tile is done.
It’s all vented in but just has to be hung.

They have to finish a few door fronts, install a cabinet, install our garbage pull out, and hang the hardware.

It’s so disappointing because we waited so long for this project to start and there have been a few delays along the way.

I’m thinking of scrapping the hex if that’s an option...

The dark grout accentuates the poor installation. Bad choice in the first place because it looks dull next to beautiful white cabinetry. Poorly cut, unevenly placed with different size grout lines. An unacceptable job if a “professional” installed it.

I would not pay them for the tile job. (show them this post if you want). It's poorly done. period.

As you can see, the tile looks great when it's installed by an actual tile setter, and not some joe blow guy they got to do tile. (are they even licensed tile setters? not some GC jack of all trades person?)

speak to the manager of the company. show him your concerns. show him the uneven and slanted tiles. (get out the level and plumb it up the wall. I bet those tiles won't line up) That alone is grounds for a redo. You can ask him if they would like to redo it, OR, reimburse your money and you can go w/your tile setter.

the kitchen is pretty and the tile actually looks nice. (and such a nice change from white subway tile!)

Hanging a vent hood isn't a big deal. if they were already contracted to that, they can come back at a later date after your tile is installed.

Thanks Beth and everyone 😊
I’m confident that they will make it right because we’ve had some other glitches that they immediately addressed.
I will update when we have a resolution.

In any case, I'd go w/a lighter grout. not bright white, but a warmer gray color. (and I hope you're doing brass handles!)

I like the look of it when you stand back. It's just the close up: it's unacceptable IMO.

Pull the window casing and stool please. Build out the jambs and remaining stool the thickness of the tile and thinset. Install the tile so the casing covers the exposed edge and slips behind the stool. No grout line at casing; nothing to screw up. Repaint the built out jambs and stool.

Joseph can you explain that? Maybe with a picture?

There are three identical windows.

if you strip off the current molding, the window and tile will be flush. if you build out the jamb (or the framing portion around the window opening, then you would dead end the tile into that. once you put your molding on, (and it's a 2" or more) the molding now lays on top of the tile and covers any tiny cuts or jagged edges.

but, a really good tiler can tile around the molding

And just to be clear, is the edge that touches the countertop and sides of the cabinets supposed to be grouted or caulked?
Trying to have all the information I need to fix this...

all change of planes require caulk. Next to a cabinet, I'd prob do caulk as well, since wood expands and contracts. they have caulk that matches the grout color

The corner is not a square 90, and the black grout (which should be caulk) really accented the off cuts needed for it. The rest is not too bad. Not a perfect, and perfectly expensive tile artist job, no. Even with a multi thousand dollar pro, there’s not a lot that can disguise that un square corner issue other than a white grout choice.

Use a grout colorant, and change the color. it will be fully salvageable. After a much better cleaning of what is there. Black grout stains everything, but that is just sloppy.

I hope this is a complete redo...

The tile on at the top right corner of the window frame was cut in 2 and should be replaced. And there's a small chip of tile missing from the top right corner.

Okay, all. If we decide to redo completely, please advise me about the perfect replacement.

I can’t do this again...

Countertops are quartz and cabinets are two toned...

show the owner of the tile company these pics.

in fact, you see this curved arrow around the stool (sill)? he cut too far into that tile w/the blade, but installed it anyway! how lazy can you get? that's just unsat.

maybe it's the photo angle, but the lower tiles, besides not being cut straight against the countertop, seem to lean off to an angle.

The blue line is perfectly straight. all you grout lines should line up.

the red marks show uneven cuts using the blade.

even with white grout, this would still be noticeable.

Ugh this is ridiculous. My husband just grabbed his level and this is how Un level they are

oh man. yeah that's some novice mistakes. these are individual tiles, yes? Did he use spacers at all? mark a chalk line? leave the level line up as he worked?

this tile is a more advanced install.

I'm sorry, but it's a redo. On their dime, not yours! everything, even the tile cost, needs to be reimbursed. I know they're doing other things for you, but if they're professionals, they'll take care of this for you.

I like the tile. if you want to try something different, (and I like the more modern feel you're after) then take a look at some of these options

this is very similar to the Cloe tile. comes in white, gray, green blue, pink

the gray has a nice tone. (I think the white is too creamy for you kitchen)

But, I like it in this layout. vertical stack, offset. or straight vertical stack.

Or, this layout is different. and not that difficult

I believe this is the white color (comes in a 4x4 too)

or, do an actual Zellige tile

or you could try a chevron. (but again, installer needs to be on his game)

This is the Makoto from Bedrosians. take a look at their selections

https://www.bedrosians.com/en/product/list/backsplashes/

this color penny round would be pretty

https://www.bedrosians.com/en/product/detail/backsplashes/360-mosaic/?itemNo=DEC360PUM34M
Pumice color tile, w/the gold hardware.

They didn’t use spacers or chalk line.

We just spoke to the company owner and he’s going to redo.

I’ll keep you all posted.
Thanks for the input and walking me through this!

I wouldn't go near penny round mosaic on a sheet ... that is even harder to put up and not have it look like a grid pattern.

Update: the backsplash has been ripped out and new tiles will be laid tomorrow 🤞🏻
I’ll post pictures when it happens!

same tiles?

Nope. We’re doing subway. Playing it a little safe, but this job has dragged on for two months and I just want it DONE! 🤪

wishing you success... the rest of your kitchen is very pretty. Can't wait to see everything come together.

Smart choice to go with subway. You won’t be sorry