We received two tile samples from Cle (8”x8” encaustic cement— a beautiful design) and each sample arrived cracked. The shipment appeared appropriately packed with foam wrap wound around the tiles.

Very disappointing. We did encaustic cement tiles in a previous project and I don’t remember receiving damaged product.

Has anyone had experience receiving Cle encaustic cement products and been happy? I’ve seen the posts about their Zellige product and Eastern Earthenware which almost turned me off altogether.

Picture of cracked tiles.