I don't understand why installer caused " Floors are 1.5 years old and look awful. Very dark and very noticeable." and should be held accountable for "two rooms that are not being used but once used I feel like I will have more issues." You clearly state floors came pre-finished,why is it installer's fault if they turn dark ? You have me corn-fused.

Sorry for the confusion. I should have said the prefinished floors are very dark and the chips that you seen in the picture are very noticeable. I have a ton of chip all over and super wide gaps mostly near walls which was determined that there are no staples used under them. The manufacturer came and did an inspection and said it was installers fault. Every chip is right above a nail or staple.

Well I hope it doen't surprise you to find out we are not mind readers and regardless what you mean to say can only go on EXACTLY what you say.

I would allow the repair to go ahead. You will WRITE UP your expectations as your 'repair contract'. In that contract you will state everything must be to 'Homeowner's Approval'. If the repair FAILS to make the grade (because you wrote up YOUR expectations BEFORE HAND...ahem...it is the deal s/he is agreeing to for the repairs) you will have recourse should the repair look as bad or worse.

The BIGGEST ISSUE is SUPPLY. Do you have a 'couple hundred' planks left over from the ORIGINAL purchase? After 1.5 years, you MIGHT NOT find any more of this stuff. And if you do, I can guarantee it is NOT in the same dye lot.

Confirm with Mullican that they have the same floor in stock. That's the FIRST place you start.

I am not getting all new floors. He has offered to repair or replace a few hundred boards. The chipped boards I want replaced. The boards were there are huge gaps don’t have any staples/nails. So they shifted. So not sure what he will do with them. The gaps are around the whole perimeter of the house. I think they go to close to the wall and decided they couldn’t or didn’t want to use a nail gun. I did 1000 sq ft 4 bedrooms and a hallway and they look like crap. The guy is highly combative and I know he is not going to want to fix somethings. He is hard of hearing and pretends he doesn’t hear and walks away.

No buyers remorse on color choice. It matches. My steps and downstairs. The remorse is that the job was done wrong. The dark floor look awful. Lighter floors you would have not seen it as bad. And now I have to have it pieced back together. And I heard installation is much easier then a repair. So if he couldn’t install it right can I really trust him with the repairs.

When it comes to building 'law' (you would need to look it up in your state/municipality) it the rule of thumb is: "You must allow the original contractor ONE attempt to fix his/her mistake. After that you are ALLOWED to find another professional to repair it at the ORIGINAL GC's expense."

If you want some sort of compensation (ie. a free repair) then you need to allow installer #1 the first kick at the can. After that you are allowed to bring in someone else...at #1's expense. The TRICK is...to get guy #1 to pay for guy #2.

This is where you WRITE IT INTO the repair contract. If #1 does NOT achieve and acceptable repair, then S/HE MUST pay for the cost to bring in another pro to finish the job. That statement gives you rights that a court will accept.

As I asked before, do you have 100 EXTRA PLANKS?

Thanks everyone. We do not have 100 extra planks. We have a box full but not even close to a hundred. We will need to have him confirm from the manufacturer that it is available. We are thinking that they can probably reuse the planks that are not nailed in with the huge gaps.

You will have issues with the colour/batch/dye lot. Just be prepared for that.