Contact your installer immediately. They should be able assess the situation and advise you of possible solutions. Good luck.

I sgree with Sharon: contact your installer.

Someone's fibbing. That's classic heat damage and right next to a heat generating appliance. Anyway, that would be my ruling if I were called as the warranty agent and I've done that work.

And if by "fixed" you mean a line of super glue filling the crack and polished to match, then yes, it's fixable. Clear superglue appears as a medium gray which should look fine. Do it now befoe it fills with contamination please.

Thank you for your input Joseph, but it is definitely not from anything hot being set on it. We are not new to having quartz in our kitchen, we’ve had it in our other home for years. We know not to set anything hot on the counter. This quartz is MSI Calcutta Laza, should be quality stone. We have followed up with our fabricator. Appreciate your input on the “fix”.

Many of the quartz issues that show up on the forum seem to involve the MSI brand.

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Were I examining this as a warranty agent, I'd also look at the surface in low level light and feel to see if there were any changes in the finish especially in the shape of a circle. If there were, I'd start opening doors and drawers, looking for a pot with the same diameter. If there were no pot rings or change in finish, it would seem to make the heat damage diagnosis less likely.

I am a fabricator. Looks to me like a manufacturing flaw where the extrusion had a surface imperfection that was too deep for the polishing line to remove completely. A fix as Joe suggested would make it nearly imperceptible. If it had been noticed and repaired in the fab shop you would never have known.

Oldryder thank you for your input! We are hoping it can be fixed, without worrying about it cracking further later. We are still waiting for a return call from our fabricator…